Assistant Store Manager (Full Time) - Lutz

TD; Lutz (FL); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to lead a dynamic team in delivering exceptional customer service and driving sales growth. This full-time role involves managing daily operations, providing financial advice, and fostering customer relationships. The ideal candidate will possess strong leadership skills and a passion for customer satisfaction, making a significant impact in a collaborative environment. With opportunities for professional development and a commitment to employee growth, this position offers a rewarding career path in the financial services sector.

Benefits

Competitive Salary

Benefits

Incentives

Development Programs

Qualifications

• 2+ years of customer interaction or sales experience.
• Exceptional customer service and strong communication skills.

Responsibilities

• Lead a team to achieve store goals and ensure excellent customer experiences.
• Provide daily leadership and maintain compliance with regulations.

Skills

Customer Service Skills

Sales Management

Leadership

Communication Skills

Banking Products Knowledge

Education

Undergraduate Degree or Equivalent Experience

Tools

Microsoft Office

Job description

Assistant Store Manager (Full Time) - Lutz

Join to apply for the Assistant Store Manager (Full Time) - Lutz role at TD.

Work Location: Lutz, Florida, United States

Hours: 40

Pay Details: $28.25 - $42.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies allow colleagues to progress through the salary range over time as they advance in their roles. The actual offered base pay may vary based on skills, experience, knowledge, location, and organizational needs. Candidates are encouraged to discuss compensation with their recruiter for more details.

Line Of Business: Personal and Commercial Banking Services

Job Description

The Assistant Store Manager is an experienced leader responsible for managing daily service, sales, and operational objectives in a store. The role focuses on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales, advice, and personalized experiences. The role requires minimal supervision and the ability to make day-to-day decisions on the teller line or platform.

Responsibilities

1. Lead a team of advice and service colleagues to achieve individual and store goals, ensuring excellent customer and colleague experiences.
2. Provide daily team leadership to ensure effective delivery of personalized service and advice, maintaining compliance with regulations.
3. Oversee complex sales activities involving multiple systems and partners.
4. Apply financial knowledge and product understanding to deliver end-to-end advice, building trust and customer confidence.
5. Drive advice capabilities through coaching, observation, and communication, ensuring proactive product recommendations based on customer needs.
6. Stay informed about local market trends to support advice and recommendations.
7. Handle high-risk issues appropriately, determining suitable resolutions.
8. Coach the team on advice strategies and product knowledge to deliver exceptional service.
9. Set work direction and ownership for advice delivery and goal achievement.
10. Provide comprehensive financial advice and real-time insights to customers.
11. Identify advice opportunities and referrals to support business growth.
12. Participate in community events to promote the TD brand and serve community needs.
13. Manage lead activities, including self-generated and referral leads, outreach, and appointment setting.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years of customer interaction or sales experience.
• Leadership experience preferred.
• Exceptional customer service skills.
• Strong communication skills.
• Sales and operational management skills.
• Knowledge of banking products and services preferred.
• Proficiency in Microsoft Office.
• Notary License (preferred).
• Active registration with NMLS required upon hire.

Customer and Shareholder Accountabilities

Focus on delivering excellent customer service, attracting and retaining customers, managing team performance, ensuring operational compliance, and supporting business growth through advice and referrals.

Physical and Travel Requirements

Includes occasional travel, continuous sedentary work, and physical activities like sitting, standing, walking, and lifting under 25 lbs.

Who We Are & Total Rewards

TD is a leading global financial institution committed to enriching lives through excellent service, growth, and development opportunities. Our Total Rewards include competitive salary, benefits, incentives, and development programs.

Additional Information & Development

We support colleagues' career growth via training, mentorship, and performance feedback. We provide onboarding and accommodate applicants with disabilities.

Employment Details

• Seniority level: Mid-Senior level
• Employment type: Full-time