Assistant Store Manager - Full Time - Gastonia

Goodwill Industries of the Southern Piedmont; Gastonia (NC); On-site; Full time

Job summary

A leading company in the retail sector is seeking an Assistant Store Manager for their Gastonia location. The role involves managing store operations, supporting staff development, and ensuring customer satisfaction. Full-time benefits include medical insurance, paid time off, and career development opportunities.

Benefits

Medical, dental, and vision insurance

Paid time off

Generous team member discount

Career development and skill training classes at no cost

Qualifications

• Two years of retail management experience or equivalent.

Responsibilities

• Manage sales, production, expenses, and personnel issues.
• Support hiring, onboarding, and training of new employees.
• Ensure timely deposits and report submissions.

Skills

Leadership

Communication

Customer Service

Education

High school diploma or GED

Job description

Assistant Store Manager - Full Time - Gastonia

Join to apply for the Assistant Store Manager - Full Time - Gastonia role at Goodwill Industries of the Southern Piedmont.

Description

Position starts at $20.05 with annual merit increases and production bonuses. All team members are eligible for career development and skill training classes at no cost, and can enjoy a generous team member discount. Full-time team members are also eligible for medical, dental, and vision insurance along with paid time off.

Summary

Assists with the management, leadership, and operations of a retail store and donation center by performing the following duties.

Essential Duties and Responsibilities

• Manage sales, production, expenses, payroll, personnel issues, accounting, merchandising, loss prevention, and staff development to ensure satisfactory financial support.
• Support the Store Manager in hiring, onboarding, and training new employees.
• Ensure all employees attend required orientations and training classes.
• Confirm daily sales reports and cash receipts; ensure timely deposits and report submissions per agency policies.
• Coordinate shipments and adjust inventory to meet sales goals.
• Open and close the store, handle administrative duties including deposits and security.
• Handle refunds, customer complaints, and ensure prompt, courteous service.
• Oversee donation processing and merchandise arrangement.
• Perform store work as needed and motivate the sales team through communication, incentives, and evaluations.
• Report security or theft issues.

Supervisory Responsibilities

Supervise store employees in the absence of or under the direction of the Store Manager, including interviewing, hiring, training, performance appraisal, and discipline.

Additional Responsibilities

Report repairs and perform other tasks as assigned by the Store Manager.

Leadership Competencies

Demonstrate commitment to Goodwill’s mission, community orientation, people skills, results orientation, and personal development as outlined in Goodwill’s Leadership Competency Model.

Requirements

Qualifications: High school diploma or GED and two years of retail management experience, or equivalent.

Certificates, Licenses, Registrations: Valid Driver's License (Class C), car insurance, and reliable vehicle.