Assistant Store Manager (Full-time) - Forsyth, IL

Hibbett; Hickory Point (IL); On-site; USD 21,878 - 31,159; Full time

Job summary

Hibbett is seeking an Assistant Manager at their Hickory Point location. This role entails assisting the Store Manager with overall store operations, supervising staff in their absence, and ensuring excellent customer service. To thrive, candidates should have 1-3 years of retail or customer service experience, particularly in footwear and apparel. The Assistant Manager will also be responsible for promoting merchandise and maintaining the store’s operational standards. Join Hibbett and help enhance customer experiences with your strong interpersonal skills.

Qualifications

• 1-3 years of customer service experience.
• Experience working in a retail environment, preferably in footwear and athletic apparel.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist the Store Manager in controlling store assets.
• Supervise employees in the Store Manager’s absence.
• Ensure quality customer service is maintained.
• Provide extraordinary customer service.
• Direct staff responsibilities and standards.

Skills

Customer service experience

Interpersonal skills

Communication skills

Attention to detail

Team player

Job description

Location: Forsyth, Illinois (Hickory Point Mall)

Hourly

Salary: $19.25 - $19.25

Job Title: Assistant Manager

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

Summary

The Assistant Manager is responsible for assisting and consulting the Store Manager regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in our store, upholds policies, procedures and standards listed in the visual manual, and is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities.

Essential Duties And Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consult with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling
• Assume responsibility of the entire store in the absence of the Store Manager
• Assist the Store Manager in overall personnel recruiting, training, and evaluation
• Provide knowledge and guidance to employees and customers in all departments as needed
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments
• Direct staff to ensure each department’s responsibilities and standards are completed
• Keep the Store Manager informed about inventory movement and customer trends
• Ensure quality customer service is maintained
• Perform general administrative duties as needed and be trained in the Store Manager’s responsibilities
• Provide extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store and helping multiple customers during peak periods
• Promote and sell services and merchandise provided by Hibbett I City Gear
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and corporate memos
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management of potential fraud risk

Supervisory Responsibilities

Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, training employees, planning, assigning, directing work, and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel
• 1‑3 years of customer service experience
• Excellent interpersonal and communication skills
• Ability to work in a fast‑paced environment
• Ability to assist in managing a team and keep up with overall goals and profits
• Self‑starter with initiative to take on important tasks without being asked
• Strong attention to detail and ability to handle multiple tasks simultaneously and with precision
• Team‑player, passionate about outstanding customer service and selling merchandise