Assistant Store Manager (Full-time) - Farmington, MO

Hibbett; Farmington (MO); On-site; USD 20,627 - 29,379; Full time

Job summary

Hibbett seeks an Assistant Manager in Farmington, Missouri, responsible for assisting with store operations and customer service. You'll supervise in the Store Manager's absence and aid in training and evaluation of staff.

Ideal candidates have retail experience, especially in footwear and athletic apparel, and possess strong interpersonal skills. This position emphasizes customer satisfaction and effective store management strategies.

Qualifications

• 1-3 years of customer service experience in retail, preferably in footwear and athletic apparel.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self-starter with initiative to tackle important tasks without being asked.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Provide extraordinary customer service highlighted in the customer service manual.
• Supervise employees in the absence of the Store Manager.

Skills

Interpersonal and communication skills

Customer service experience

Ability to work in a fast-paced environment

Attention to detail

Team player

Job description

HB: 00894 Farmington, Missouri (Maple Valley Market Place)

Hourly: $18.15 - $18.15

Job Title: Assistant Manager

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

Summary

The Assistant Manager is responsible for assisting and consulting the Store Manager regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in our store. They uphold policies, procedures and standards listed in the visual manual, provide outstanding customer service, promote merchandise, and assume supervisory control in the Store Manager’s absence.

Essential Duties and Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Assure quality customer service is maintained.
• Perform general administrative duties as needed and be trained in the Store Manager’s responsibilities.
• Provide extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store and assisting multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with company direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Supervisory Responsibilities

Supervise employees in the absence of the Store Manager. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing, training, planning, assigning, directing work, and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self-starter with the initiative to tackle important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team player, passionate about outstanding customer service and selling merchandise.