Assistant Store Manager (Full-time) - Citadel, MO

Hibbett; Kansas City (MO); On-site; USD 20,627 - 29,379; Full time

Job summary

Hibbett in Kansas City is seeking an Assistant Manager to support the Store Manager in operational and administrative duties. This role encompasses supervising staff, maintaining high customer service standards, and promoting merchandise. The ideal candidate will have experience in retail, particularly in footwear and athletic apparel, with strong communication and interpersonal skills.

You will be essential in ensuring the store meets its goals for sales and customer service, demonstrating leadership in the Store Manager's absence.

Qualifications

• 1-3 years of customer service experience.
• Experience in a retail environment, preferably in footwear and athletic apparel.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist the Store Manager in store operations and administrative duties.
• Supervise employees in the absence of the Store Manager.
• Promote and sell services and merchandise provided by Hibbett I City Gear.

Skills

Interpersonal skills

Communication skills

Customer service

Attention to detail

Team player

Job description

HB: 01560 Kansas City, Missouri (Metro Plaza)

Hourly $18.15 - $18.15

Job Title: Assistant Manager

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

Summary

The Assistant Manager is responsible for assisting and consulting the Store Manager regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area in our store, upholds policies, procedures and standards listed in the visual manual, and is passionate about providing outstanding customer service and promoting merchandise. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities.

Essential Duties and Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments.
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Assure quality customer service is maintained.
• Perform general administrative duties as needed and be trained in the Store Manager’s responsibilities.
• Produce extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring accuracy and effectiveness of internal control procedures and informing management of potential fraud risk.

Supervisory Responsibilities

Supervises employees in the absence of the Store Manager, carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, training employees, planning, assigning, directing work, and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self‑starter, with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team‑player, passionate about outstanding customer service and selling merchandise.