Assistant Store Manager (Full-time) - Dallas, TX

Hibbett; Dallas (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

Hibbett in Dallas, Texas is seeking an Assistant Manager to guide store operations, assist in achieving sales goals, and provide exceptional customer service. The ideal candidate will have retail experience, particularly in footwear and athletic apparel, and a capacity for team management.

This role entails supervising employees and ensuring store standards while promoting merchandise and maintaining profitability. A strong emphasis on customer service and adherence to company policies is crucial.

Qualifications

• Experience in a retail environment, especially in footwear and athletic apparel.
• 1–3 years of customer service experience.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist in controlling assets and establishing action plans.
• Supervise store operations in the Store Manager's absence.
• Provide knowledge and guidance to employees and customers.

Skills

Customer service experience

Interpersonal skills

Attention to detail

Teamwork

Initiative

Job description

Summary

Assistant Manager is responsible for assisting and consulting the Store Manager regarding overall operations and administrative duties, including determining the methods and approaches needed to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department, upholds policies, procedures and standards listed in the visual manual, and is passionate about delivering outstanding customer service and promoting merchandise. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager responsibilities.

Location

HB: 01549 Dallas, Texas (Pinnacle Park)

Salary

Hourly $15.15 - $15.15

Job Title

Assistant Manager

Department

Operations

FLSA Status

Non-Exempt

Reports To

Store Manager

Essential Duties and Responsibilities

• Assist the Store Manager in controlling the assets of the company.
• Consult with the Store Manager to establish action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility for the entire store in the absence of the Store Manager.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Maintain awareness of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties as needed and be trained in the Store Manager’s responsibilities.
• Provide extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the company.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and related memos.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management or appropriate officials of potential fraud risk.

Supervisory Responsibilities

Supervises employees in the absence of the Store Manager, carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, training staff, planning, assigning, directing work, and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast‑paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self‑starter with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team‑player, passionate about outstanding customer service and selling merchandise.