Assistant Store Manager (Full-time) - Crystal City, MO

Hibbett; Crystal City (MO); On-site; USD 21,000 - 29,000; Full time

Job summary

Hibbett Crystal City in Missouri is seeking an Assistant Manager to support daily store operations, customer service, merchandising and administrative duties. The role requires helping the Store Manager with plans for selling, restocking, and scheduling, and stepping in during the Store Manager’s absence.

You should have 1–3 years in retail or customer service, strong interpersonal and communication skills, and thrive in a fast-paced environment.

Qualifications

• Experience in a retail environment, preferably footwear/apparel
• 1-3 years of customer service experience
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment
• Ability to assist in managing a team and meet goals and profits
• Self-starter with initiative
• Strong attention to detail and multi-tasking
• Team-player with passion for customer service and selling merchandise

Responsibilities

• Assist Store Manager in controlling assets
• Consult with Store Manager to establish action plans for selling, stocking, merchandising, ordering and scheduling
• Serve as acting Store Manager in their absence
• Lead recruiting, training and evaluation of store staff
• Provide guidance to employees and customers across departments
• Monitor inventory, sales statistics and expenses to ensure profitability
• Direct staff to ensure department responsibilities and standards
• Maintain excellent customer service and uphold policies and procedures
• Assist customers entering the store and during peak periods
• Promote services and merchandise offered by Hibbett I City Gear
• Protect company assets and information through internal controls and reporting risks to management

Skills

Customer service

Team leadership

Communication

Attention to detail

Fast-paced environment

Job description

HB: 00648 Crystal City, Missouri (Twin City Plaza)

Hourly

$18.15 - $18.15

Job Title: Assistant Manager

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

Summary

The Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. The Assistant Manager is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities.

Essential Duties And Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Supervisory Responsibilities

Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

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