Assistant Store Manager (Full-time) - Biloxi, MS

Hibbett; Biloxi (MS); On-site; USD 14,376 - 20,476; Full time

Job summary

Hibbett Biloxi I City Gear seeks an Assistant Manager to support the Store Manager in daily operations, sales, inventory, merchandising and customer service while upholding company policies and procedures. The position is based in Biloxi, MS and requires knowledge of product areas and exceptional service.

You will supervise in the Store Manager's absence, help recruit and train staff, plan scheduling, review inventory and sales trends, and lead by example to achieve store goals.

Qualifications

• Experience in retail footwear and athletic apparel.
• 1-3 years of customer service.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to manage a team and meet goals.
• Self-starter with initiative.
• Strong attention to detail and multitasking.
• Team-player with outstanding customer service.

Responsibilities

• Assist the Store Manager in controlling store assets.
• Plan and execute action plans for selling, restocking, merchandising, ordering and scheduling.
• Lead in the Store Manager's absence and supervise staff.
• Assist in recruiting, training and evaluating employees.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales statistics and expenses for profitability.
• Direct staff to meet department responsibilities and standards.
• Report inventory movement and customer trends to the Store Manager.
• Ensure high-quality customer service per manuals.
• Perform general administrative duties and support Store Manager responsibilities.
• Deliver extraordinary customer service and promote services/merchandise.

Skills

Customer service

Communication

Teamwork

Multitasking

Retail knowledge

Job description

HB: 01404 Biloxi, Mississippi (Edge Water Village)

Hourly: $12.65 - $12.65

Job Title: Assistant Manager

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

Overview

The Assistant Manager is responsible for assisting and consulting the Store Manager regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in the store. Upholds policies, procedures and standards listed in the visual manual. The Assistant Manager is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Supervisory Responsibilities

Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.