Assistant Store Manager - FT-207

CNG Holdings, Inc.; Green Bay (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in financial services is seeking an Assistant Store Manager to join their team. This role is pivotal in ensuring outstanding customer service and regulatory compliance while representing the company’s values. The ideal candidate will have a strong background in customer service and sales, with excellent communication and active listening skills. You will be responsible for managing cash transactions and educating customers about financial products. Join a company that values inclusivity, accountability, and transparency, and make a difference in the lives of customers and the community.

Qualifications

• 1+ year of experience in sales, customer service, or cash handling preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Serve and educate customers on product options and services.
• Handle cash and manage transactions accurately.
• Comply with federal and state regulations and company policies.

Skills

Customer Service

Active Listening

Communication Skills

Cash Handling

Sales Experience

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

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General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s values and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory compliance.

Job Description

General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s values and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory compliance.

Duties

Essential Duties:

• Serve and educate customers on the product portfolio by presenting all options for products and/or services that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve directly with the customer.
• Answer telephone inquiries regarding general questions, customer applications, requests, or issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with regulations and store policies.
• Respond professionally and accurately to customers, explaining solutions and ensuring they feel supported and valued.
• Interact with customers using active listening skills to confirm or clarify information and diffuse complaints.
• Handle cash, including managing a cash drawer, counting deposits, and other cash handling tasks; may include bank deposits or pickups.
• Balance individual batch receipts with store sales reports and resolve discrepancies.
• Perform customer verifications to validate presented information.
• Process transactions accurately per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies.
• Complete compliance trainings and quarterly I Agree acknowledgments on time.
• Other duties as assigned.

Minimum Education and Experience:

• High school diploma, GED, or equivalent experience.
• 1+ year of experience in sales, customer service, or cash handling preferred.
• Strong customer service, active listening, and communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work independently.
• Own reliable transportation, valid driver’s license, and automobile insurance.
• Willingness to embrace core values: accountable, inclusive, transparent, focused.

Physical Demands:

• Call center/retail/office environment.
• Extensive cash handling.
• Extended phone usage and long periods of standing.
• Extended computer use; ability to lift up to 50 lbs.

Travel / Attendance:

• Travel to all stores within the district using personal vehicle.
• Potential travel to neighboring districts and overnight stays.
• Work scheduled shifts.

Why Choose CNG Holdings, Inc.:

CNG Holdings Inc., headquartered in Cincinnati, Ohio, is a leader in financial services, offering convenient financial products to improve customers’ financial situations. Our mission is to help and educate our customers while building long-term relationships. Our vision is to deliver innovative solutions for our customers’ financial needs. We promote core values of inclusivity, transparency, accountability, and focus.

Commitment to Diversity:

We are committed to a diverse workforce and are an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or other protected classes.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development