Assistant Store Manager FT

Lids Inc; New York (NY); On-site; USD 29,000 - 61,000; Full time

Job summary

Lids Inc. is seeking an Assistant Store Manager to lead retail operations in New York. This role involves ensuring exceptional customer service, managing store associates, and achieving sales targets. Ideal candidates will have a high school diploma and relevant experience, with strong communication and interpersonal skills. Full-time employees enjoy bonuses and benefits, including health and retirement plans.

Benefits

Bonuses

Health benefits

Vision benefits

Dental benefits

401(k)

Paid time off

Qualifications

• High school diploma or equivalent plus one year of relevant experience.
• Ability to produce sales results and minimize loss.
• Strong interpersonal and communication skills.

Responsibilities

• Act as Manager on duty for employee scheduling issues and customer complaints.
• Lead and assist in executing Selling 101 strategies to meet KPIs.
• Manage store associates through LIDS Training Programs and goal setting.

Skills

Interpersonal skills

Communication skills

Sales ability

Proficiency with computers

Education

High school diploma or equivalent

Job description

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.

The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

General Position Summary

At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance, including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Principle Duties and Responsibilities

People & Training

• Act as Manager on duty for employee scheduling issues, customer complaints, etc., when Store Manager is not present.
• Manage store associates through LIDS Training Programs, goal setting, and regular follow-up.
• Administer disciplinary steps, including verbal and written warnings, in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment, helping them understand how their work supports company objectives.
• Contribute to a respectful and inclusive team environment by establishing supportive relationships and adhering to Lids Brand Standards.
• Responsible for scheduling and staffing, including calling in associates for unexpected peaks.
• Participate in training programs, set goals, and follow up regularly.
• Assist in recruiting and training store personnel.
• Encourage compliance with policies, procedures, and guidelines, including safekeeping of inventory, funds, and property.
• Other duties as assigned.

Customer Experience

• Lead and assist in executing Selling 101 strategies to meet KPIs and sales targets, while providing exceptional customer service.
• Resolve customer feedback and issues promptly, including escalations and urgent requests.
• Promote Lids’ membership programs and special offers to customers.
• Follow visual merchandising guidelines, including signage and store cleanliness.
• Maintain a professional appearance per Dress Code Policy.

Additional Principal Duties and Responsibilities

Operations

• Implement company directives, promotions, and initiatives.
• Adhere to Policies & Procedures Manual for a safe work environment.
• Maintain store technology and equipment, conducting daily audits and managing repairs.
• Manage store facilities and supplies, executing service requests and replenishments.
• Handle cash accurately, including opening/closing and bank drops.
• Prepare for and support inventory audits.
• Open and close the store following procedures.

Product & Inventory Management

• Protect company assets within policies.
• Assist in scheduling to ensure proper coverage and wage control.
• Manage inventory accurately, including receiving, transferring, and pricing.
• Organize the backroom for efficiency.
• Execute visual merchandising and product presentation strategies.
• Maintain store appearance through VM and stock actions.
• Adjust signage and displays during operating hours to support sales strategies.

Job Required Knowledge & Skills

• High school diploma or equivalent plus one year of relevant experience.
• Ability to produce sales results and minimize loss.
• Strong interpersonal and communication skills.
• Proficiency with computers and relevant software.
• Ability to lift up to 50 pounds, climb ladders, and work with hands overhead.
• Standing required for up to 100% of work time.
• Ability to work independently.

Preferred Job Knowledge & Skills

Assistant store managers can earn up to 45% above local minimum wage based on experience. Full-time employees are eligible for bonuses, discounts, and benefits including PTO, health, vision, dental, and 401(k).

Reports To

• Store Manager

#LI-SC3

For New York-based roles: Annual pay ranges between $29,536 - $60,405. Other benefits and bonuses may apply.

EEO Statement:

Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer. We prohibit discrimination based on race, color, religion, national origin, citizenship, marital status, sex, pregnancy, age, military status, disability, or any protected characteristic. Reasonable accommodations are provided as required by law.

Need accessibility assistance to apply?

Applicants requiring accommodations should email [e-mail]. A team member will respond promptly. This email is solely for accommodation requests.

Location: 6744 - 539 5th Ave

Nearest Major Market: Manhattan

Nearest Secondary Market: New York City