Assistant Store Manager FT

Lids; Neptune Township (NJ); On-site; USD 15,000 - 53,000; Full time

Job summary

A leading sports retailer seeks an Assistant Store Manager to oversee store operations, manage staff, and enhance customer experiences. The role requires strong leadership and communication skills, with a focus on achieving sales targets and maintaining store standards. Competitive compensation includes bonuses and benefits.

Benefits

Employee Discounts

PTO

Health Insurance

Vision Insurance

Dental Insurance

401(k)

Qualifications

• One year of relevant experience required.
• Ability to lift up to 50 pounds and stand for long periods.

Responsibilities

• Manage store associates and ensure compliance with company policies.
• Lead sales strategies to achieve KPIs and deliver exceptional customer service.
• Manage inventory and maintain store appearance.

Skills

Interpersonal Skills

Communication Skills

Sales Results

Computer Proficiency

Education

High School Diploma

Job description

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About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.

The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

General Position Summary

At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Principle Duties and Responsibilities

People & Training

• Act as Manager on duty for employee scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through LIDS Training Programs, goal setting, and regular follow-up.
• Administer disciplinary actions as needed in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment, and help them understand how their work supports company objectives.
• Contribute to a respectful and inclusive team environment, adhering to Lids Brand Standards.
• Responsible for scheduling and staffing, including calling in associates for unexpected peaks.
• Participate in training programs, set goals, and follow up regularly.
• Assist in recruiting and training store personnel.
• Ensure compliance with company policies, including inventory and funds security.
• Other duties as assigned.

Customer Experience

• Lead and execute sales strategies to achieve KPIs and deliver exceptional customer service.
• Resolve customer issues promptly and effectively.
• Promote membership programs and special offers.
• Adhere to visual merchandising guidelines and maintain store cleanliness and appearance.
• Maintain a professional appearance per dress code.

Operations

• Implement company directives, promotions, and initiatives.
• Follow policies and maintain a safe work environment.
• Maintain store technology and equipment.
• Manage cash handling procedures accurately.
• Prepare for and support inventory audits.
• Open and close the store following procedures.

Product & Inventory Management

• Protect company assets.
• Assist in scheduling to ensure proper coverage.
• Manage inventory, receiving, transfers, and product counts.
• Organize the backroom for efficiency.
• Execute visual merchandising and promotional strategies.
• Maintain the store’s look and feel through VM and store actions.

Job Required Knowledge & Skills

• High school diploma or equivalent plus one year of relevant experience.
• Ability to produce sales results and minimize loss.
• Strong interpersonal and communication skills.
• Computer proficiency.
• Ability to lift up to 50 pounds and work with hands overhead.
• Standing for up to 100% of the work time.
• Ability to work independently.

Preferred Skills & Compensation

Assistant store managers can earn up to 45% above local minimum wage based on experience, with eligibility for bonuses, employee discounts, and benefits including PTO, health, vision, dental, and 401(k).

Reports To

• Store Manager

Additional Details

Salary range for NJ-based roles: $15,735.20 – $53,000.00. Other benefits and bonuses may apply.

EEO Statement

We are an Equal Opportunity Employer, committed to diversity and inclusion, and provide reasonable accommodations for disabilities.

Application Assistance

For accessibility support, email [e-mail].