Assistant Store Manager FT

Lids Inc; Lakewood (CO); On-site; USD 35,000 - 55,000; Full time

Job summary

An exciting opportunity awaits at a leading sports retail division where you can become an integral part of a dynamic team! As an Assistant Store Manager, you will play a crucial role in driving sales, enhancing customer experiences, and fostering a fun and inclusive environment. This position is perfect for passionate individuals who thrive in fast-paced settings and want to contribute to the success of a powerhouse brand. With a focus on training and development, you will not only lead your team but also engage with customers to provide exceptional service. Join a company that values your expertise and offers a range of benefits to support your career growth!

Benefits

Employee Discount (40%)

Monthly Store Sales Bonuses

Paid Time Off

Health Insurance

Vision Insurance

Dental Insurance

401(k) Plan

Qualifications

• High school diploma or equivalent plus one year of relevant experience.
• Strong interpersonal skills and ability to communicate clearly.

Responsibilities

• Manage store associates and ensure exceptional customer service.
• Execute operations-focused company directives and maintain store standards.

Skills

Interpersonal Skills

Customer Service

Sales Results

Inventory Management

Computer Skills

Education

High School Diploma or Equivalent

Tools

Point of Sale Systems

Inventory Management Software

Job description

About Our Company

The new Fanatics Local retail division is the one-stop shop to serve the ultimate sports fan looking for curated pieces from today’s hottest sports and fashion brands for their local, regional, and collegiate sports teams. A division of Lids Sports Group, Fanatics Local is backed by the two leaders in the sports fan and fashion industry: Lids and Fanatics. Fanatics Local brings the best of Lids and Fanatics authentic jerseys, apparel, headwear, and novelty pieces for your favorite sports teams to one spot.

If you have a passion for sports, enjoy a fast-paced environment and ever-changing fashion trends, and want to help build a new division of a powerhouse brand, then this is the place. We’re always looking for our next big playmaker, so if you’re ready to lend your expertise to a like-minded company that’s exciting, fun and shares your passions, we want to hear from you!

General Position Summary

At Fanatics, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Principle Duties and Responsibilities

People & Training

• Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
• Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
• Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates’ direct compliance of established company policies, procedures and guidelines.
• Other duties as assigned.

Customer Experience

• Lead, execute and assist Selling 101 strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations and urgent requests.
• Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store through employee education.
• Adhere to current visual guidelines including proper merchandising, signage and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.

Additional Principal Duties and Responsibilities

Operations

• Execute operations-focused company-level directives, promotions, and initiatives.
• Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment by conducting daily audits, verifying continued functionality, and facilitating updates and maintenance as instructed.
• Maintain store facilities, supplies, and services by executing service requests and assessing maintenance or repair needs.
• Effectively manage cash, including accurate opening and closing of the till and consistent bank drops.
• Effectively prepare store for inventory audits and support in performing them as needed.
• Open and close the store as required following the procedures per the Operations P&P Manual.

Product & Inventory Management

• Protect Company assets within guidelines of LIDS Retail policies.
• Assist in preparation of store work schedules that provide proper store coverage.
• Follow all policies to accurately manage store inventory including receiving, transferring, completing price change and conducting product counts.
• Strategically organize the backroom to maximize efficiency.
• Execute optimal layout and visual merchandising or product presentation strategy.
• Maintain the look and feel of the store through day-to-day VM and store actions.
• Execute special pricing signage and promotional presentation adjustments during operating hours.

Job Required Knowledge & Skills

• High school diploma or equivalent plus one year relative experience.
• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to operate a computer, as well as maneuver relative software programs.
• Ability to lift up to 50 pounds.
• Ability to climb a ladder and work with hands overhead.
• Standing required for up to 100% of the work time.
• Ability to work unsupervised.

Preferred Job Required Knowledge & Skills

Assistant store managers can earn up to 45% above local minimum wage based on experience. Exact compensation may vary based on skills, experience, and location. FT Assistant Store Managers are also eligible for monthly store sales bonuses and a 40% employee discount. Full-time employees are eligible for a full range of benefits including Paid Time Off, health, vision, dental, and 401(k).

Reports To

• Store Manager

EEO Statement: Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.