Assistant Store Manager FT

Lids; Erie (Erie County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to lead a dynamic team in a fast-paced retail environment. This role is crucial for fostering a fun and inclusive atmosphere while driving sales and ensuring exceptional customer service. You'll be responsible for managing store operations, training staff, and implementing strategies to meet key performance indicators. With opportunities for professional growth and a supportive work culture, this position offers a chance to make a significant impact in a thriving retail organization. Join a company that values passion for sports and fashion, and be part of a community that celebrates both.

Benefits

40% Employee Discount

Paid Time Off

Health Insurance

Vision Insurance

Dental Insurance

401(k) Plan

Monthly Sales Bonuses

Qualifications

• High school diploma or equivalent plus one year of relevant experience required.
• Strong interpersonal and communication skills are essential.
• Ability to lift up to 50 pounds and stand for extended periods.

Responsibilities

• Manage store associates and ensure compliance with company policies.
• Lead sales strategies to meet KPIs and deliver excellent customer service.
• Handle cash operations accurately and maintain store technology.

Skills

Interpersonal Skills

Communication Skills

Sales Strategy Implementation

Inventory Management

Customer Service

Education

High School Diploma

Relevant Experience

Tools

Point of Sale Systems

Inventory Management Software

Job description

Join to apply for the Assistant Store Manager FT role at Lids

2 weeks ago Be among the first 25 applicants

Join to apply for the Assistant Store Manager FT role at Lids

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.

The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

General Position Summary

At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Principle Duties and Responsibilities

People & Training

• Act as Manager on duty for employee scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through LIDS Training Programs, goal setting, and regular follow-up.
• Administer disciplinary steps, including verbal and written warnings, in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment, helping them understand how their work supports company objectives.
• Establish supportive working relationships, uphold Lids Brand Standards, and promote a respectful and inclusive team environment.
• Handle scheduling and staffing, including calling in associates during peaks when the Store Manager is absent.
• Participate in training programs, set goals, and follow up regularly.
• Assist in recruiting and training store personnel on operations and procedures.
• Ensure compliance with company policies, including inventory and property safety.
• Other duties as assigned.

Customer Experience

• Lead and support sales strategies to meet KPIs and deliver excellent customer service.
• Resolve customer issues promptly and effectively, including escalations and urgent requests.
• Promote Lids’ membership programs and special offers during store visits.
• Maintain visual merchandising standards, signage, and store cleanliness.
• Present a professional appearance consistent with company dress code.

Additional Principal Duties And Responsibilities

Operations

• Implement company directives, promotions, and initiatives.
• Adhere to Policies & Procedures Manual to ensure a safe work environment.
• Maintain store technology and equipment, conducting audits and repairs as needed.
• Manage store facilities, supplies, and services.
• Handle cash operations accurately and securely.
• Prepare for and support inventory audits.
• Open and close the store per procedures.

Product & Inventory Management

• Protect company assets per policies.
• Assist in scheduling to ensure proper store coverage.
• Manage inventory including receiving, transferring, pricing, and counts.
• Organize backroom for efficiency.
• Execute visual merchandising and product presentation strategies.
• Maintain store appearance through day-to-day VM activities.
• Adjust signage and displays during operating hours to support sales strategies.

Job Required Knowledge & Skills

• High school diploma or equivalent plus one year of relevant experience.
• Ability to produce sales results and minimize loss.
• Strong interpersonal and communication skills.
• Computer proficiency and software skills.
• Ability to lift up to 50 pounds and work with hands overhead.
• Standing for up to 100% of the work time.
• Ability to work independently.

Preferred Job Required Knowledge & Skills

Assistant store managers can earn up to 45% above local minimum wage based on experience. They are eligible for monthly sales bonuses and a 40% employee discount. Full-time employees receive benefits including Paid Time Off, health, vision, dental, and 401(k).

Education

Reports To

• Store Manager

EEO Statement

Hat World, Inc., Lids Holdings, Inc., and subsidiaries are an Equal Opportunity Employer, committed to compliance with all EEO laws. Discrimination based on race, color, religion, sex, age, disability, or other protected characteristics is prohibited. Reasonable accommodations are provided for disabilities as required by law.

Notice to Applicants

We collect personal information during the application process for HR and legal purposes, including background checks, analytics, and compliance. For accessibility assistance, email [e-mail].

Req ID: 22735

Location: 114 - Mill Creek

Seniorities, Employment Type, and Industry

• Mid-Senior level
• Full-time
• Retail, Sales and Business Development