Assistant Store Manager FT

Lids; Elizabeth (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Assistant Store Manager to lead a dynamic team in a vibrant retail environment. This role is pivotal in driving sales, enhancing customer experiences, and fostering a positive team culture. You will be responsible for managing store operations, training staff, and ensuring compliance with company standards. With a focus on delivering exceptional service, you will also implement sales strategies to achieve targets. Join a forward-thinking company that values your contributions and offers competitive benefits, including bonuses and employee discounts, while you help shape the future of sports retail.

Benefits

40% Employee Discount

Paid Time Off (PTO)

Health Benefits

Vision Insurance

Dental Insurance

401(k) Plan

Qualifications

• 1 year of relevant experience in retail management.
• Ability to lift up to 50 pounds and stand for long periods.

Responsibilities

• Lead and execute sales strategies to meet KPIs.
• Manage store associates and ensure compliance with company policies.

Skills

Interpersonal Skills

Communication Skills

Sales Results

Store Software Proficiency

Education

High School Diploma or Equivalent

Tools

Store Software

Job description

Join to apply for the Assistant Store Manager FT role at Lids

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.

The company is expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer globally.

General Position Summary

At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. They foster passion for sporting and fashion goods by meeting customer needs while ensuring all areas of the store are engaged. They are responsible for store performance, team environment, and delivering exceptional customer service with product expertise.

Principle Duties and Responsibilities

People & Training

• Act as Manager on duty during employee scheduling issues, customer complaints, etc., when Store Manager is absent.
• Manage store associates through LIDS Training Programs, goal setting, and follow-up.
• Administer discipline processes including warnings in the absence of the Store Manager.
• Create a fun and productive environment, helping team members understand their impact on store success.
• Establish a respectful and inclusive team environment, adhering to Lids Brand Standards.
• Handle scheduling and staffing, including calling in associates during peaks.
• Participate in training programs, set goals, and follow up regularly.
• Assist in recruiting and training store personnel on operations and procedures.
• Ensure compliance with company policies, including inventory and asset protection.
• Other duties as assigned.

Customer Experience

• Lead and execute sales strategies to meet KPIs and sales targets, providing excellent customer service.
• Resolve customer issues promptly, including escalations and urgent requests.
• Promote membership programs and special offers to customers.
• Follow visual merchandising guidelines for signage and store cleanliness.
• Maintain a professional appearance per Dress Code Policy.

Operations

• Implement directives, promotions, and initiatives from HQ.
• Adhere to Policies & Procedures Manual for safety.
• Maintain store technology and equipment, conducting audits and repairs as needed.
• Manage store facilities, supplies, and services efficiently.
• Handle cash accurately, including bank drops and counterfeit protection.
• Prepare for and support inventory audits.
• Open and close the store following procedures.

Product & Inventory Management

• Protect company assets within policies.
• Assist in scheduling to ensure proper coverage and wage control.
• Manage inventory through receiving, transferring, pricing, and counts.
• Organize the backroom for efficiency.
• Execute store layout, visual merchandising, and promotional changes.
• Maintain store appearance daily through VM and stock management.
• Adjust signage and displays during operating hours as needed.

Job Required Knowledge & Skills

• High school diploma or equivalent plus 1 year relevant experience.
• Ability to produce sales results and minimize loss.
• Strong interpersonal and communication skills.
• Proficiency with computers and store software.
• Ability to lift up to 50 pounds and work with hands overhead.
• Stand for up to 100% of the work time.
• Work independently.

Preferred Job Required Knowledge & Skills

Assistant store managers can earn up to 45% above local minimum wage based on experience. They are eligible for bonuses and a 40% employee discount. Full-time employees receive benefits including PTO, health, vision, dental, and 401(k).

Reports To

• Store Manager

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail