Assistant Store Manager FT

Lids; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in retail seeks a dedicated Sales Associate to drive sales and ensure exceptional customer service. This role involves meeting company objectives, managing store inventory, and supervising associates in the absence of the Store Manager. Ideal candidates will possess strong interpersonal skills and the ability to work independently while adhering to company policies. Join a dynamic team where your contributions will directly impact the store's success and customer satisfaction. This is an exciting opportunity to grow in a fast-paced retail environment, making a difference every day.

Qualifications

• High school diploma or equivalent plus one year of relevant experience.
• Strong ability to produce sales results while minimizing loss.

Responsibilities

• Produce sales gains by providing excellent customer service.
• Manage store associates and assist in recruiting and training.

Skills

Sales Performance

Customer Service

Interpersonal Skills

Inventory Management

Computer Skills

Ability to Lift 50 Pounds

Ability to Work Unsupervised

Education

High School Graduate or Equivalent

Tools

Retail Management Software

Job description

General Description

Generate Sales

• Produce sales gains by providing customer service.
• Meet or exceed Company Objectives in all individual statistics.
• Learn to provide consistent, documented appraisal of an associate’s sales performance. Provide support by giving feedback on areas of strength and opportunity while keeping in line with Company Objectives.
• Adhere to current visual guidelines including proper merchandising, signage, and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.

Principle Duties and Responsibilities

Control Expenses

• Protect Company assets within guidelines of LIDS Retail policies.
• Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
• Follow all policies to accurately manage store inventory including receiving, transferring, completing price changes, and conducting product counts.
• Complete accurate product counts in a consistent and timely manner.
• Perform proper documentation and record keeping per LIDS Retail policies as well as state and federal laws.
• Open and close the store as required following the procedures per the Operations P&P Manual.

Additional Principle Duties and Responsibilities

Supervise Associates

• Act as Store Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow-up when Store Manager is not present.
• Administer the progressive steps of discipline to include verbal and written warnings in the absence of the Store Manager.
• Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals (for sales and tasks), and regular follow-up.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates’ direct compliance with established company policies, procedures, and guidelines including (but not limited to) safekeeping of company inventory, funds, and property.
• Perform work of subordinates as needed.
• Communicate with employees at all levels of the company.
• Other duties as assigned.

Job Required Knowledge & Skills

• High school diploma or equivalent plus one year of relevant experience.
• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to operate a computer, as well as maneuver relative software programs.
• Ability to lift up to 50 pounds.
• Ability to climb a ladder and work with hands overhead.
• Standing required for up to 100% of the work time.
• Ability to work unsupervised.

Education: High School Graduate or Equivalent

Reports To

EEO Statement:
Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc. prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

Notice to Applicants:
In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application, please email us at [e-mail]. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking accommodation when applying for a career at Lids.

Req ID: 10400

Location: 6670 - Kenwood Town Centre #2