Assistant Store Manager - (FT)

Dal-Tile Corp.; Burr Ridge (IL); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to lead and coach a team, ensuring smooth daily operations and driving product sales. This role involves identifying training needs, fostering customer relationships, and resolving operational challenges. With a focus on team productivity and integrity, the ideal candidate will possess strong communication and problem-solving skills. The company offers a competitive salary, comprehensive benefits, and opportunities for career growth in a supportive environment. Join a team that values creativity and offers a chance to make a significant impact.

Benefits

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Qualifications

• 6-8 years of relevant experience or equivalent education and experience.
• 1-3 years of management experience required.

Responsibilities

• Train and coach employees in customer service and operational duties.
• Develop business relationships with key customers and advise on product selection.
• Ensure compliance with safety procedures and manage team performance.

Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Multitasking

Time Management

Leadership

Customer Service

Education

Bachelor’s degree in a related field

Tools

Microsoft Office Suite

Job description

The Assistant Manager SSC is a first-level manager responsible for training, leading, coaching, and guiding the performance of associates to ensure the smooth operation of day-to-day activities. This role also develops and retains effective working relationships with customers and focuses on driving product sales.

Duties and Responsibilities of the Position:

• Identify training needs and provide coaching to employees in the areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• May perform a variety of customer service, warehouse, and office administration duties as necessary.
• Assist with developing business relationships with key customers within the store coverage area.
• Advise customers on product selection, pricing, and sales volume and continues to build customer relations.
• Provide feedback to management regarding staff performance evaluations.
• Responsible for the overall operations concerning freight, shrink, margins, and overtime.
• Address and resolve operational issues, conflicts, and challenges that may arise within the team.
• Ensure associates follow standard safety procedures to comply with corporate safety program standards.
• May assume management responsibilities in the absence of the Manager.
• Perform other duties as needed.

Required Experience and Education:

• Bachelor’s degree in a related field preferred.
• 6-8 years relevant experience OR equivalent combination of education and experience.
• 1-3 years of management experience.

Competencies:

• Requires specialized depth and/or breadth of expertise in own job discipline or field.
• Focused on and responsible for their team's productivity and collective impact.
• Excellent communication, problem-solving, and organizational skills.
• Able to multitask, prioritize, delegate, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient in using Microsoft Office Suite products.
• Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.
• A high degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

Other Pertinent Job Information:

• This role will be responsible for direct reports.
• The ability to lift 50 pounds regularly.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.