Assistant Store Manager - FSU Seminole Sportshop

Follett; Tallahassee (FL); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to enhance store operations and drive sales growth. In this dynamic role, you will support the Market Leader by supervising team members, ensuring exceptional customer service, and maintaining operational excellence. Your leadership will foster a culture of mentorship and development while you engage with financial metrics and store performance. This position offers a unique opportunity to make a significant impact in a vibrant retail environment, where your contributions will be valued and recognized. If you are passionate about retail management and customer experience, this role is perfect for you.

Qualifications

• 0-5 years of retail or bookstore experience preferred.
• Prior supervisory experience preferred.

Responsibilities

• Supervise sales team and ensure adherence to policies.
• Drive sales growth and deliver exceptional customer service.
• Manage cash handling and prepare financial reports.

Skills

Customer Service

Team Leadership

Sales Growth

Problem Solving

Cash Handling

Education

Associate's Degree

Tools

Cash Register

Store Computer Systems

Job description

Assistant Store Manager - FSU Seminole Sportshop

Location: Tallahassee, FL

Overview:

Position Overview

As an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

• Supervises the work activities of sales team members (FT/PT and Temporary), including:
• Schedules team members' work hours
• Trains new team members (FT/PT and seasonal team members hired for peak seasons)
• Ensures Sales Team members follow company and store policies, procedures, and standards
• Ensures proper merchandising standards, promotion standards, creating displays, etc.
• Performs onboarding procedures for new hires.
• Greets customers, answers phones, provides information, directs callers, and resolves escalated issues. Partners to create and maintain a hassle-free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Receives, verifies, and unloads orders as necessary.
• Operates cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
• Stocks shelves and takes inventory per Store schedule.
• May provide general store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
• May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
• Keyholder with opening and closing responsibilities.
• Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handles the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end, and payroll reports.
• This applies to shrink prevention practices and activities, such as visible customer service.
• Performs other duties as assigned.

Requirements

• An Associate's Degree or equivalent is preferred.
• 0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
• General Computer Skills

Compensation:

New York City Applicants: $18.00-$25.88/hr

State of California Applicants: $18.00-$25.88/hr

State of Colorado Applicants: $15.00-$21.56/hr

State of Montana Applicants: $15.00-$21.56/hr

State of Rhode Island Applicants: $15.00-$21.56/hr

State of Washington Applicants: $16.00-$23.00/hr