Assistant Store Manager - Flatiron

Theory; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

The Acting Assistant Store Manager at Theory partners with the store leader to drive sales and profitability through effective team management and adherence to company policies.

You will lead staff to deliver exceptional customer service, coach for product knowledge, and optimize operations, staffing, and inventory. This role requires strong leadership, interpersonal skills, and a proactive, accountable work ethic in a fast-paced luxury environment.

Qualifications

• 5-7 years of proven luxury retail experience or related industry.
• Experience managing and leading a team.
• Dynamic interpersonal and communications skills, both verbal and written
• Independent work ethic, time management skills, and personal accountability
• Computer skills to operate point of sale system; teamwork is a plus

Responsibilities

• Partner with store leader to achieve sales and profitability goals.
• Lead and motivate staff to deliver superior customer service and product knowledge
• Oversee inventory, operational standards, and adherence to policies
• Develop staffing plans and recruit/train team to ensure coverage
• Collaborate with cross-functional partners to support store goals
• Use performance tools to evaluate associates and drive growth

Skills

Leadership

Team Management

Customer Service

Communication

POS Knowledge

Tools

POS System

Job description

At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live.

Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York’s Meatpacking District, the integrity of our process is just as important as our final product.

In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.

The Responsibilities

The Acting Assistant Store Manager is responsible for partnering with the store leader to achieve store sales and maximize profitability through effective management of the store team and implementation of company policies. The Acting Assistant Store Manager partners in leading the store, developing and motivating the staff to provide a superior level of customer service that will drive sales productivity and results.

Business Leader

• Demonstrate role responsibility through strong business acumen by leverage KPI’s to develop and support business driving strategies
• Demonstrates role responsibility and ownership
• Assist store leader in leading the selling strategy by ensuring team demonstrates expert knowledge of the product to clients
• Support leading the team through leveraging company tools, incentives & strategies to support meeting sales goals
• Make decisions that impact the business and store environment in a positive manner aligning with store leadership
• Exhibit enthusiasm and entrepreneurial spirit to create a positive work environment
• Use company performance tools to evaluate each associate and provide constant feedback to drive individual growth and improvement in partnership with store leader
• Support all store leader efforts to recruit, train, and develop team ensuring all positions are filled in a timely manner with qualified personnel

Operations Leader

• Ensure all front and back of house procedures are executed by the team in accordance with company Policy and Procedures
• Support store leader with overseeing inventory processes to ensure shrink results consistently meet company expectations
• Prioritize and delegate tasks effectively and efficiently to store team
• Plan ahead with store leader for future business needs to continually improve business results

Business Partner

• Collaborate with store leader and cross-functional business partners, as directed, to support all-level organizational goals
• Confident and acts with the utmost integrity around escalating all human resource matters to store leader in a timely and effective manner
• Communicate effectively and efficiently with all levels in the organization
• Operate autonomously in the spirit of the company’s code of conduct in the absence of a store leader

The Essentials

• 5-7 years of proven luxury retail experience or related industry
• Experience managing and leading a team.
• Dynamic interpersonal and communications skills, both verbal and written
• Independent work ethic, time management skills, and personal accountability
• Computer skills to operate point of sale system, experiences with teamwork is a plus

*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.

As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.