Assistant Store Manager - East Lansing, MI

Follett Corporation; East Lansing (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks an Assistant Store Manager to enhance store operations and drive sales growth. In this role, you will support the Market Leader or Campus Store Manager by overseeing team performance, ensuring exceptional customer service, and maintaining operational excellence. Your leadership will foster a culture of mentorship and continuous development among team members, while your attention to financial metrics will help achieve store goals. If you are passionate about retail and ready to make a significant impact, this opportunity is perfect for you.

Qualifications

• Experience in retail management or supervisory roles.
• Strong skills in customer service and sales.

Responsibilities

• Supervise and train sales team members, ensuring adherence to policies.
• Manage inventory, cash handling, and sales reporting.
• Cultivate a positive customer service culture.

Skills

Customer Service

Sales Growth

Team Leadership

Merchandising Standards

Financial Metrics

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Cash Register

Store Computer Systems

Job description

Position Overview

As an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

1. Supervises the work activities of sales team members FT/PT and Temporary, including:
2. Schedules team members' work hours
3. Trains new team members FT/PT and seasonal team members hired for peak seasons
4. Ensures Sales Team members follow company and store policies, procedures, and standards
5. Ensures the proper merchandising standards, promotion standards, creating displays, etc.
6. Performs onboarding procedures for new hires.
7. Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
8. Receive, verify, and unload orders as necessary.
9. Operate cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
10. Stock shelves and take inventory per Store schedule.
11. May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
12. Execute merchandising standards, promotion standards, creating displays, etc.
13. May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
14. Keyholder with opening and closing responsibilities.
15. Calculate deposits, count cash drawers, count the safe, work with accounts receivable (CARRR), and work on collecting bad checks. Balance cash, credit cards, and checks to register tapes. Check invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compile data for end-of-month reporting. Research account receivable problems and handle the bad check recovery process. Investigate the reason for cash drawers not balancing. Enter and produce the Daily Sales Report, month-end, and payroll reports.
16. This applies to shrink prevention practices and activities, such as visible customer service.
17. Perform other duties as assigned.

Follett Higher Education is a drug-free workplace environment.