Assistant Store Manager - East Austin

Tiff's Treats Cookie Delivery; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Join Tiff's Treats as an Assistant Store Manager in East Austin, where you'll lead a dynamic team and ensure excellent customer experiences. This full-time position offers growth opportunities in a supportive environment, perfect for passionate, service-oriented leaders.

Benefits

Paid Time Off

Comprehensive Benefits

Retirement Savings with 401(k) matching

Employee Assistance Program

Opportunities for Career Growth

Qualifications

• 1-3 years of leadership experience in food-service, hospitality, or retail.
• Strong customer service skills in a fast-paced environment.
• Self-motivated with a positive, can-do attitude.

Responsibilities

• Mentor and develop a team of On-Duty Managers, Drivers, and Kitchen staff.
• Oversee store operations, including managing staff and assisting customers.
• Maintain a positive work environment and resolve customer complaints.

Skills

Leadership

Customer Service

Problem Solving

Communication

Time Management

Job description

Position:Assistant Store Manager - East Austin

Location: Austin , TX

Job Id:8717

# of Openings:1

Join Our Sweet Team as an Assistant Store Manager at Tiff's Treats!

Are you ready to elevate your career with a company that values warmth, appreciation, and community? At Tiff's Treats, we don't just bake cookies—we create moments of joy and connection. We're looking for passionate, dynamic leaders to join our team as Assistant Store Managers (ASMs) and help us spread the warmth even further.

Why Tiff's Treats?

• Purpose-Driven:Help us deliver warm moments and make it easy for people to show appreciation to others.
• Positive Workplace:Join a team dedicated to embracing joy while fostering a supportive and fun work environment.
• Growth Opportunities:Be part of a growing company with ample opportunities for career advancement and personal development.
• Paid Time Off– Recharge, relax, and enjoy well-deserved time off!
• Comprehensive Benefits– Generous contributions toward medical and dental insurance for eligible employees and their families
• Retirement Savings– 401(k) program with company matching after just six months
• Support When You Need It– Access to our Employee Assistance Program
• Career Growth– We love promoting from within—some of our original team members from 1999 are now executives!

Job Description -Assistant Store Manager

Location: East Austin, TX

Position Type:Full-Time, Exempt, Salaried

The Assistant Store Manager (ASM) plays a vital role in ensuring smooth store operations, team development, and exceptional customer experiences. As a key leader, the ASM is responsible for guiding and mentoring On-Duty Managers (ODMs), Drivers, and Kitchen staff while executing daily objectives that align with Tiff’s Treats’ operational and service goals.

Key Responsibilities:

• Leadership & Development:Mentor and develop a team of On-Duty Managers, Drivers, and Kitchen staff.
• Operational Excellence: Oversee store operations, including managing staff, assisting customers, and maintaining a clean and organized store.
• Customer Service:Ensure every customer interaction is positive and memorable.
• Collaboration:Work closely with Store Managers, District Managers, and other ASMs to align on goals and strategies.
• Inventory Management:Proactively stock supplies and manage inventory to ensure smooth operations.
• Efficiency & Accuracy: Execute systems and procedures with integrity and completeness.

Daily Duties:

• Manage a team of 5-10 employees.
• Resolve customer complaints with a positive attitude.
• Provide on-the-job training for new employees.
• Supervise the preparation, sales, and service of our products.
• Route deliveries and optimize delivery business.
• Complete closing procedures and daily paperwork.
• Maintain a positive work environment.

Qualifications:

• 1-3 years of leadership experience in food-service, hospitality, or retail.
• Proven track record of driving sales and excellence.
• Strong customer service skills in a fast-paced environment.
• Flexible availability and outstanding punctuality.
• Ability to stay composed during high-volume periods.
• Self-motivated with a positive, can-do attitude.
• Excellent communication and problem-solving skills.
• Ability to learn quickly and handle complex situations.

Physical Requirements:

• Must be able to lift, carry, and grasp up to 50 lbs
• Constant standing and/or walking with limited breaks, often in and out of extreme heat, cold, rain, etc.
• Must be able to ascend/descend stairs while carrying up to 50 lbs
• Occasional stooping, lifting, pushing, pulling, kneeling, etc. up to 50 lbs
• Ability to occasionally bend, twist, and reach items up to 50 lbs
• Repetitive motion of the wrists/arms/hands.
• Must be able to manage multiple tasks effectively and safely as lone worker in the store
• Ability to execute all required cleaning procedures for a commercial kitchen environment
• Ability to take visual and audible cues, and willing to follow written & verbal instructions in a loud & busy kitchen environment
• Ability to clearly hear and speak over the telephone
• Performing computer work in a stationary position for extended periods

Apply for this Position

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Delivery Driver

• Greet and assist walk-in customers with a smile
• Assist with various kitchen and cleaning duties
• Driver must have clean driving record, own vehicle, current and valid auto insurance and a valid driver’s license
• Starting pay is $10/hr plus tips & fees (average $15-20/hr)
• Prepare and package orders
• Greet and assist walk-in customers with a smile
• Cash register and cleaning duties
• Starting pay is $15.00/hr

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