Assistant Store Manager (DULLES Airport)

International Shoppes; Dulles Town Center (VA); On-site; USD 70,000 - 75,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager who will partner with management to build a successful business unit at Dulles Airport. This role involves inspiring a team dedicated to exceptional customer service and driving sales performance. The ideal candidate will have a strong retail management background, with a focus on merchandising and staff development. Join a dynamic environment where your leadership will directly impact the success of the store and enhance customer experiences. This is a fantastic opportunity to grow in a supportive and engaging workplace.

Benefits

Sign-on bonus

Flexible schedule

Professional development opportunities

Qualifications

• 2+ years of retail management experience required.
• Knowledge in staffing, coaching, and training essential.

Responsibilities

• Model outstanding customer service and resolve issues.
• Drive sales events and support omni channel initiatives.
• Own merchandising and visual execution on the selling floor.

Skills

Customer Service

Sales Management

Merchandising

Staff Development

Bilingual (English/Spanish)

Education

2+ years retail management experience

Retail operations knowledge

Tools

MS Office

POS Systems

Job description

Assistant Store Manager (DULLES Airport)

Assistant Store Manager (DULLES Airport)

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$500 SIGN ON BONUS FOR JOINING OUR TEAM! (Details to Follow)

Summary:

The Assistant Sales Manager will partner with the General Operations Manager and Assistant General Manager of the airport in building a successful business unit with a team of sales professionals who are dedicated to providing G.R.E.A.T Customer service. The Assistant Manager will challenge and inspire the team to achieve increased profitability and sales and maintain a standard of service excellence.

Responsibilities:

• Customer service - Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Ensures the team follows core standards for the selling floor, cash wrap in order to deliver consistent experience with the customer
• Sales - Drives the planning and execution of sales events, tastings etc. Supports omni channel initiatives. Drives UPT and ADS. Reviews results and business trends to quickly identify and address areas of opportunity
• Merchandising & Visual Execution - Owns the selling floor set process as well as the merchandising and core standards. Actively walks the selling floor and strategizes with team to plan and execute all merchandising and visual elements
• People - Select a team of qualified selling focused associates: to build a bench for future advancements and promotions
• Ensure supervisors are conducting daily roll calls. Conduct ongoing Talent analysis of associates: establish career progression plans for key players and positions in order to match best talent resulting in retention of best people and turnover reduction
• Monitor and address performance issues on a timely basis. Celebrate and recognize selling successes and coach associates to improve selling performance
• Review and utilize all scorecards, and associates' observations: provide feedback to supervisors and identify areas of opportunity
• Ensure all Airport and security policies are adhered to and reinforced with the staff
• Ensure Company asset management policies are adhered to including daily merchandise inventories, cash audits, alarm updates, etc
• Resolve issues and coach staff to improve their performance
  
  

Education and Experience:

• 2+ years retail management experience
• Retail operations knowledge including sales, customer service, merchandising, inventory and loss prevention
• Staff development experience; knowledge in staffing, coaching counseling, training and development
• Strong computer skills including MS office and POS Systems
  
  

Requirements:

• Must be flexible with schedule; Evening, Weekends and Holidays are MANDATORY!
• Must present professional appearance at all times
• Must be team oriented
• Must participate in semi-annual inventory
• Must pass airport security background check
• BILINGUAL ENGLISH / SPANISH preferred
  
  

We are an Equal Opportunity Employer

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Internet Publishing

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