Assistant Store Manager-Design, Full-time, Fair Oaks Mall-Pottery Barn

Williams Sonoma; Fairfax Station (VA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager, where you will play a pivotal role in delivering exceptional customer experiences. This full-time position offers the chance to lead a dedicated team, ensuring that every customer interaction is memorable and impactful. You will be responsible for coaching staff, managing store operations, and driving sales. With a commitment to diversity and inclusion, this role provides an opportunity to grow in a supportive environment while enjoying generous benefits, including a discount on all products, health insurance, and wellness programs. If you're passionate about retail and customer service, this is the perfect opportunity for you.

Benefits

Generous discount on all brands

401(k) plan

Wellness programs

Paid vacations and holidays

Health, dental, and vision insurance

Qualifications

• 2-3 years of retail sales or management experience required.
• Strong leadership and communication skills essential.

Responsibilities

• Lead the store team to enhance customer experience and exceed sales goals.
• Coach staff on customer service principles and resolve client service issues.

Skills

Customer Service

Leadership

Sales Management

Communication

Critical Thinking

Education

High School Diploma

Bachelor's Degree

Job description

Assistant Store Manager-Design, Full-time, Fair Oaks Mall-Pottery Barn

We hope you're interested in building a home with us. Even if you don't meet every requirement listed in this job description, we still encourage you to apply.

About the Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our core values include People First, Customers, Quality, Shareholders, Integrity, and Corporate Responsibility.

Overview of the Assistant Manager of Sales and Service role

You will support the management team in achieving goals by providing World-Class service. You will serve as a role model for building relationships with customers and maintaining store supervision to ensure appropriate staff coverage.

Responsibilities

1. Lead the store team to create an exceptional customer experience and exceed sales goals.
2. Ensure sales floor staffing is adequate and serve as a role model for sales associates in sales and service, prioritizing customer experience.
3. Coach staff on customer service principles, successes, and challenges.
4. Utilize training resources to educate the team on products, improve selling skills, and achieve business goals.
5. Create a positive environment where all associates are treated fairly and with dignity, aligning with our People-First Philosophy.
6. Ensure timely resolution of client service issues, including delivery/pick-up and outstanding issues, through effective use of client information systems.
7. Demonstrate excellent communication, organization, and leadership skills.
8. Apply critical thinking to identify challenges and develop action plans promptly.
9. Manage time effectively to execute multiple tasks and prioritize appropriately.
10. Require 2-3 years of retail sales or management experience in a customer service-related field.

Physical Requirements

1. Be mobile on the sales floor for extended periods.
2. Lift and mobilize medium to large items up to 75 lbs., using proper equipment and safety techniques.
3. Full-time associates should have open availability to meet business needs.
4. Part-Time Flex associates must be available for at least 15 hours weekly, including weekend shifts and during the holiday season, with availability on two separate weekend days.

Our Commitment to Diversity, Equity & Inclusion

We believe that a culture focused on diversity, equity, and inclusion fosters innovation, high performance, and excellent customer experiences. We aim to create a workplace where individuals can bring their authentic selves, with advancement based on work quality and contributions, valuing individual differences.

Benefits Just for You

• Generous discount on all Williams-Sonoma, Inc. brands
• 401(k) plan and investment options
• Wellness programs supporting physical, financial, and emotional health
• Paid vacations and holidays (full-time)
• Health, dental, and vision insurance, including benefits for same-sex domestic partners (full-time)

Your Journey in Continued Learning

• Development plans and career discussions
• Annual performance reviews
• Cross-brand and cross-functional opportunities
• Online learning through brand-specific resources and WSI University

Note: WSI will not sponsor immigration cases for this role, and relocation assistance is not available.

Williams-Sonoma, Inc. is an Equal Opportunity Employer, considering qualified applicants with criminal histories in accordance with local laws.

About the Company

Williams-Sonoma, Inc. is a publicly traded retail company specializing in kitchenware and home furnishings.