Assistant Store Manager - Des Moines Metro

Goodwill of Central Iowa; Chicago (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a mission-driven organization as an Assistant Store Manager, where you will lead a team to achieve sales goals and provide exceptional customer service. This role focuses on coaching and developing employees while ensuring operational efficiency in a fast-paced retail environment. You will utilize your management experience to foster a culture of love, kindness, and respect, making a positive impact in the community. If you are passionate about helping others and thrive in a dynamic setting, this position offers a fulfilling opportunity to contribute to purposeful employment in Central Iowa.

Benefits

Flexible Scheduling

Employee Discounts

Training and Development Opportunities

Health and Wellness Programs

Qualifications

• 6 months of management experience preferred, with a focus on coaching and leading others.
• Strong interpersonal and problem-solving skills are essential.

Responsibilities

• Assist in managing store processes to meet sales and production goals.
• Train and coach employees using various platforms and provide feedback.

Skills

Management Experience

Coaching and Development

Problem-Solving

Interpersonal Skills

Organizational Skills

Basic Math

Flexibility and Adaptability

Education

High School Diploma or GED

12 months of related employment

Supervisory Experience

Tools

Microsoft Office Suite

Point of Sales System

HRIS (Human Resources Information System)

Learning Management System (LMS)

Job description

Work To Support Our Mission of Making Purposeful Employment Possible in Central Iowa

Being a part of the Goodwill of Central Iowa team gives you a lot to feel good about. Whether you are working in our retail stores, providing direct support and training to our participants, or continuing your career at headquarters in operations or administrative support, you are making a difference in your community.

Learn how we are all working together to make purposeful employment possible for all central Iowans.

Position: Assistant Store Manager - Des Moines Metro

Location: Des Moines Metro Area, IA

Job Id: 4556-2024

# of Openings: 0

Assistant Store Manager | Des Moines Metro

Goodwill of Central Iowa is looking for a Retail Assistant Store Manager to manage donated-goods retail employees with our values of love, kindness, and respect.

Successful candidates have:

• 6 months of management experience - softlines and hardlines experience preferred
• A dedication to coaching, leading, and developing others
• Exceptional problem-solving abilities
• A growth mindset

Job Duties:

• Assists in managing the team and store processes effectively to meet sales and production goals monthly, quarterly and annually.
• Trains and coaches employees using various platforms including in-person, online, and written processes.
• Effectively uses technology such as Microsoft Office suite, Point of Sales system, Human Resources Information System, cash register operations system, camera system, to communicate, monitor, and track store metrics.
• Analyzes expenses, production, and sales to achieve revenue goals to support and fund Goodwill of Central Iowa’s mission. Participates in monthly financial calls. Completes regular KPI reports, oversees employee timekeeping, and completes bi-weekly payroll actions.
• Regularly provides work performance feedback to employees using GCI’s values of love, kindness, and respect.
• Provides communication within the store through team meetings, one-on-one conversations, electronically, and by posting or distributing relevant written materials.
• Supports the Mission department and activities through our round-up program, promoting Mission activities and programs, supporting Mission goals and employees.
• Provides excellent customer service and responds effectively and promptly to customer needs.
• Assists in managing store DGR (donated goods retail) processes of sorting, pricing, and rotating merchandise to achieve production and sales goals.
• Partners with Store Manager and Safety & Loss Control Specialist to monitor and manage safety processes, regular safety activities, and safety training.
• Regularly completes and submits reports, performs employee actions within the HRIS (human resources information system), monitors and updates timekeeping and payroll data for team members, monitors employee training progress in the LMS (learning management system) and assists employees in accessing their records and training within our systems.
• Monitors and assists in maintaining internal and external appearance standards including floor care, store cleanliness, cash register organization, fixture organization, parking lot area, shopping cart store entry, and signage.
• Performs other duties as assigned.

Required Skills and Abilities:

• Possess strong interpersonal skills and the ability to communicate effectively in written and verbal formats.
• Ability to run cash register, computer, wheeled carts and clothing racks, pallet jacks; potential for forklift operation dependent on work location.
• Ability to work independently and be flexible; adaptable to change.
• Excellent organizational skills, attention to detail, ability to prioritize and assign/monitor work.
• Ability to perform basic math.
• Basic knowledge of Microsoft office suite including Word, Excel and Outlook.
• Ability to work under pressure, maintain accuracy and meet deadlines.
• Must be able to pass a criminal background check and dependent adult and child abuse background check.

Education and Experience:

• High school diploma or its equivalent or currently attending high school or GED classes. A minimum of four (4) years of any combination of military service, high school or related full-time paid employment.
• A minimum of twelve (12) months of related full-time paid employment, including at least six (6) months of supervisory experience, or a minimum of one year of full-time employment at a Goodwill of Central Iowa retail store.
• Access to reliable transportation for regular participation in work and possess valid Iowa Driver’s License, a good driving record, insurable, and able to provide proof of personal vehicle insurance with a minimum of $100,000 per person and $300,000 per accident auto insurance liability coverage.
• Able to obtain First Aid/CPR certification.

Physical Requirements:

• Ability to carry, lift, push or pull up to 40 pounds regularly
• Ability to tolerate variations in work environment temperature
• Ability to be physically active or stand for long periods of time

Working Conditions:

• Availability to work days, evenings, and weekends
• Fast paced and highly physically active
• Variant work environment temperature

Goodwill of Central Iowa and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability) and E-Verify Participants.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.