Assistant Store Manager - Del Mar Highlands

Warby Parker; San Diego (CA); On-site; Full time

Job summary

Warby Parker is looking for a Sales Manager to enhance customer experiences in a new store opening in San Diego. This full-time role involves leading a team of Retail Advisors, managing operations, and improving processes while embodying the company's values. Ideal candidates should have retail management experience and exceptional interpersonal skills to thrive in a customer-focused environment.

Benefits

Health, vision, and dental insurance

Life and AD&D Insurance

Paid time off and holidays

Retirement plan with company match

Parental leave (including non-birthing parents)

Short-term disability

Employee Assistance Program (EAP)

Bereavement Leave

Optical Education Reimbursement

Snack Pantry

Qualifications

• 1+ year of retail management experience required.
• Management experience in a customer-focused retail environment needed.
• Strong drive to excel and help team members achieve targets.

Responsibilities

• Oversee store inventory management and develop processes to enhance customer service.
• Lead and supervise a team of 8-10 members, ensuring excellent service.
• Conduct performance reviews and assist in onboarding new hires.

Skills

Interpersonal skills

Customer service management

Team leadership

Entrepreneurial spirit

Positive energy

Job description

New Store Opening

Job Status: Full-Time

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors in creating excellent glasses-shopping experiences. (This role is similar to an Assistant Store Manager at other brands.) As a Sales Manager, you will engage with customers, contribute to process improvements, and participate in special projects. Your work will directly impact our company's success and provide opportunities to learn from our talented business and retail leaders. Ready to shape and drive Warby Parker Retail? Read on!

What you'll do:

• Communicate Warby Parker's values and brand philosophy to customers
• Handle troubleshooting for our point-of-sale system
• Oversee store inventory management
• Develop new processes to enhance customer service and shopping experiences
• Manage daily zoning schedules
• Open and close the store
• Lead shift meetings and other team discussions
• Supervise a team of 8–10 members, demonstrating excellent service
• Conduct biannual performance reviews with the Store Leader and Associate Store Leader
• Assist with onboarding and ongoing training of new hires
• Cultivate an inclusive, respectful, and service-minded work environment

Who you are:

• Retail experience with at least 1+ year in a management role
• Exceptional interpersonal skills
• Management experience in sales or operations at a customer-focused retailer
• Self-starter with entrepreneurial spirit
• Eager to learn new skills
• Positive, empathetic team player
• Driven to excel and help teammates reach targets
• Bring positive energy to the workplace, even during long hours
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Benefits for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid time off and holidays
• Retirement plan with company match
• Parental leave (including non-birthing parents)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Leave
• Optical Education Reimbursement
• Snack Pantry
• And more—just ask!

Warby Parker considers all qualified applicants, including those with criminal histories, in accordance with applicable laws.

If you are a California resident, review the additional privacy disclosures in Section 8 of our Privacy Policy.

In California, the posted hourly range is $21.50 — $25.25 USD. Compensation may vary based on experience, skills, and location. The role is also eligible for a cash bonus, details of which will be discussed during the application process.

Warby Parker is proud to be an equal opportunity employer, promoting diversity and inclusion.

About Us:

Founded in 2010, Warby Parker aims to inspire and impact the world with vision, purpose, and style. We reimagine the eyewear industry by combining creativity, empathy, and innovation, offering affordable designer-quality glasses, contacts, eye exams, and vision tests. Our mission includes providing vision for all through our Buy a Pair, Give a Pair program.