Assistant Store Manager -Decatur 2406

CNG Holdings, Inc.; Decatur (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen im Finanzdienstleistungssektor sucht einen engagierten Assistant Store Manager, der die Werte von Kundenservice und Integrität verkörpert. In dieser Rolle sind Sie der erste Ansprechpartner für Kunden und verantwortlich für die Gewährleistung eines herausragenden Kundenerlebnisses. Sie werden in einem dynamischen Umfeld arbeiten, in dem Sie Ihre Fähigkeiten im Verkauf und Kundenservice einsetzen können, um das Leben der Menschen positiv zu beeinflussen. Wenn Sie eine Leidenschaft für den Kundenkontakt haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 1 Jahr Erfahrung im Verkauf oder Kundenservice.
• Starke Fähigkeiten im Kundenservice und aktives Zuhören.

Responsibilities

• Kunden über Produkte informieren und unterstützen.
• Probleme an den Filialleiter oder DDO eskalieren.
• Transaktionen gemäß Unternehmensrichtlinien durchführen.

Skills

Kundenservice

Aktives Zuhören

Kommunikationsfähigkeiten

Microsoft Office

Multitasking

Education

High School Diploma oder GED

Job description

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General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. Our Assistant Store Managers embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

Job Description

General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. Our Assistant Store Managers embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

Duties

Essential Duties:

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries related to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls following federal regulations, store procedures, and district or region expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensuring they feel supported and valued.
• Interact with customers using active listening to confirm or clarify information and diffuse complaints.
• Handle and count currency, manage cash drawers, perform deposits, and other cash handling tasks; may include bank deposits or pickups.
• Balance individual batch receipts with store sales reports at day’s end and resolve over/short discrepancies.
• Perform customer verifications to validate presented information.
• Process transactions accurately per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies.
• Complete compliance training and quarterly I Agree modules on time.
• Other duties as assigned.

Minimum Education And Experience Required

• High school diploma, GED, or equivalent.
• 1+ year experience in sales, customer service, or cash handling preferred.
• Strong customer service, active listening, and communication skills.
• Proficient in Microsoft Office.
• Ability to multitask, prioritize, and work independently.
• Own reliable transportation, valid driver’s license, and insurance.
• Willingness to embrace core values of accountability, inclusion, transparency, and focus.

Physical Demands

• Work in call center/retail/office environment.
• Extensive cash handling.
• Extended phone and computer use.
• Long periods of standing.
• Ability to lift up to 50 lbs with accommodations.

Travel / Attendance

• Travel to all stores within the district using personal vehicle.
• Potential travel to neighboring districts and overnight stays.
• Work scheduled shifts.

Why Choose CNG Holdings, Inc.

CNG Holdings Inc., headquartered in Cincinnati, Ohio, is a leader in financial services, providing accessible financial products to improve customer financial health and build long-term relationships. Our mission is to help and educate our customers, making a difference in their lives and communities. Our vision is to deliver innovative solutions tailored to customer needs, enabling a better future for families.

We value inclusivity, transparency, accountability, and focus. We are committed to diversity and are an Equal Opportunity Employer.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development