Assistant Store Manager - Davis Express Prince George

Shelby American, Inc.; Virginia; On-site; USD 50,000 - 65,000; Full time

Job summary

A leading company seeks an Assistant General Manager to oversee daily store operations, support the General Manager, and train staff in providing exceptional customer service. This role requires strong leadership and communication skills, coupled with a solid educational background.

Qualifications

• Experience with managing and directing others.
• Flexible availability, including weekends and holidays.
• Reliable Transportation.

Responsibilities

• Lead day-to-day operations in GM's absence.
• Supervise and train Customer Service Associates.
• Ensure excellent customer service and resolve issues.

Skills

Exemplary Customer Service

Great Communication Skills

Detail Oriented

Exceptional Organizational Skills

Ability to defuse issues

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Description

Location: Popeyes, Prince George, VA

Job Description

The Assistant General Manager is responsible for leading the store's day-to-day operations in the absence of the General Manager, and for otherwise supporting the General Manager in all aspects of running the store. The AGM supports the selection and development of all CSA's in conjunction with the General Manager and is also helps with the training of all CSA's in the store. The AGM ensures all team members are providing exceptional customer service.

Daily Duties

*Includes, but not limited to:

• Ensure a pleasant shopping experience for all customers.
• Resolve customer concerns, issues, and complaints efficiently and effectively.
• Supervise the day-to-day task assignments and performance for all associates. Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, and performance management.
• Delegate tasks and follow-up as necessary.
• Provide support, assignments, direction, motivation, and coaching for associates.
• Perform work with Integrity, Honesty, and Respect.
• Support General Manager in other tasks and assignments on an ongoing basis.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Requirements

• High school diploma or general education degree (GED) equivalent.
• Experience with managing and directing others.
• Flexible availability based on business needs. This may include any/all shifts, weekends, and holidays.
• Reliable Transportation
• Exemplary Customer Service
• Ability to work with little or no supervision; Self-Motivated
• Ability to defuse issues/settle customer and associate matters
• Great Communication Skills
• Knowledge in Microsoft Word, Excel, and Outlook.
• Detail Oriented and Exceptional Organizational Skills
• Ability to lift/carry up to 35 lbs.