ASSISTANT STORE MANAGER - COMPUTER SERVICES

Micro Center; Marietta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading electronics retailer seeks an Assistant Store Manager for its Computer Services department. This role includes supervising operations, ensuring customer satisfaction, managing a budget, and coaching staff. Ideal candidates have retail management experience and a commitment to customer service.

Benefits

Medical, Dental, and Vision Insurance

401K with Company Match

Employee Discounts

Tuition Reimbursement

Paid Time Off

Vendor and Company Training

Career Growth Opportunities

Qualifications

• At least two years in a high-volume retail environment, preferably in technology services.
• Experience in retail management and HR functions.
• Ability to lift up to 50 lbs.

Responsibilities

• Manage departmental budget and ensure customer satisfaction.
• Lead associates to achieve results in sales and service.
• Handle HR issues and manage staffing and training.

Skills

Customer Satisfaction

Sales

Technical Solutions

Leadership

Operational Procedures

Education

College Degree

Job description

ASSISTANT STORE MANAGER - COMPUTER SERVICES

Join to apply for the ASSISTANT STORE MANAGER - COMPUTER SERVICES role at Micro Center.

Micro Center is the nation’s leading computer and electronic device big box retailer! Our technology superstore offers an industry-leading selection of over 40,000 computer products and employs the most knowledgeable staff in the business. We are passionate about customer service and developing long-term customer relationships.

We are seeking a self-motivated, results-oriented ASSISTANT STORE MANAGER - COMPUTER SERVICES. Our core promise is to take care of our associates and customers, which has contributed to our success over the past 40+ years.

Major Responsibilities:

• Maintain orderly operation and safety of all areas; ensure service policies are properly followed.
• Achieve customer satisfaction, sales, productivity, payroll, and expense goals for the service repair shop.
• Manage departmental budget (Service Department P&L) and operational controls.
• Ensure timely resolution of customer and/or computer issues in line with company policy.
• Provide prompt and courteous service to meet customer satisfaction standards.
• Lead associates to achieve results in customer satisfaction, sales, and technical solutions.
• Ensure associates maintain certifications such as CompTIA A+ and Apple Certification.
• Lead opening and closing procedures, freight flow, merchandise processing, and inventory control.
• Serve as manager-in-charge during absence of General Manager or other managers.
• Ensure execution of visual merchandising standards.
• Manage staffing, training, and certification of associates.
• Develop and coach staff in customer satisfaction, product knowledge, and operational procedures.
• Handle HR issues in accordance with guidelines, partnering with HR when needed.
• Perform other duties as assigned.

Education & Experience:

• A college degree is preferred.
• At least two years of experience in a high-volume retail environment, preferably in computer or technology services.
• Experience in retail management, including sales, merchandising, operations, and customer service.
• Experience in HR functions, including hiring and coaching employees.
• Ability to analyze competition and execute corporate initiatives.
• Physical ability to lift up to 50 lbs. and stand for long periods.
• Availability for shifts before and after store hours, including weekends and holidays.
• Experience in consumer electronics industry preferred, with direct P&L and customer satisfaction accountability.

Benefits:

• Medical, Dental, and Vision insurance.
• 401K with company match.
• Employee and Friends & Family discounts.
• Tuition reimbursement and education discounts.
• Paid time off.
• Vendor and company training.
• Opportunities for career growth.

Growth Opportunities:

We empower employees to advance their careers through effort and achievement. Join us to see how dedication and loyalty can lead to success.

Micro Center is an Equal Opportunity Employer.