ASSISTANT STORE MANAGER - COMPUTER SERVICES

Corporate Logo; Charlotte (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Employee Discount

Tuition Reimbursement & Education

Paid Time Off

401K Plan

Job summary

MICRO CENTER is a national leader in computers and electronics retail, offering 40,000+ products and a culture focused on innovation and customer service. This Assistant Store Manager role oversees service operations, drives performance in a high-volume environment, and leads a team toward exceptional customer experiences.

The position emphasizes hands-on leadership, staff development, P&L awareness, and ensuring associates maintain required certifications.

Qualifications

• 5+ years of leadership experience in a high-volume retail environment.
• Experience in driving sales, merchandising, operations, and customer service.
• Experience in human resources functions and coaching qualified employees.
• Ability to execute corporate initiatives and analyze competition.
• A college degree is preferred.

Responsibilities

• Maintain orderly operation and safety of all areas of responsibility; ensure service policies and procedures are followed at store level.
• Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals for the service repair shop.
• Manage departmental budget (Service Department P&L) and fiscal controls.
• Lead service department to resolve customer and/or computer issues promptly and per policy.
• Provide timely, courteous service to customers and foster satisfaction standards.
• Develop and coach associates in customer satisfaction, product knowledge, solution selling and SOPs.
• Support HR processes with Regional HR Manager and Store Manager as needed.
• Perform other duties as assigned.

Skills

Leadership

Retail management

Customer service

HR functions

Coaching

Budget / P&L

Merchandising

Education

College degree preferred

Job description

ASSISTANT STORE MANAGER - COMPUTER SERVICES

Job Category: Retail Leadership

Requisition Number: ASSIS007043

• Full-Time
• On-site

Locations

Showing 1 location

Charlotte, NC 282172117, USA

Description

MICRO CENTER is the nation’s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.

Joining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.

At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands‑on role in bringing complex and cutting‑edge solutions to life for our customers, making technology approachable and impactful every day.

• Maintain orderly operation and safety of all areas of responsibility; ensure that service policies and procedures are being properly carried out at the store level
• Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals of the service repair shop
• Maintain fiscal and operational controls including planning and managing departmental budget (Service Department P&L)
• Through Service Department leadership, ensure all customer and/or computer issues are resolved in a timely manner and in alignment with company policy
• Ensure customers are served promptly and courteously and that customer satisfaction standards are met
• Work effectively through associates to achieve desired results regarding customer satisfaction, sales, productivity and technical solutions
• Ensure associates maintain appropriate technical certifications (CompTIA A+ and Apple Certification) to enable proper service of products
• Participate in and lead open and close procedures, to include freight flow and merchandise processing as well as tracking of company assets through inventory control
• Serve as manager-in-charge during absence of General Manager or other store managers
• Ensure the execution of ad set and visual merchandising standards
• Manage staffing, orientation and training to ensure competent and certified associates are hired, trained and scheduled to properly service our customers
• Develop and coach associates in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures; ensure goals and results are communicated
• Ensure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed
• Perform other duties and tasks as assigned

EDUCATION & EXPERIENCE:

• 5+ years of leadership experience with a major big box retailer in a high-volume, 30,000+ square‑foot store, preferably in a productivity‑based computer or technology service and repair environment
• Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and technical customer service
• Experience in human resources functions and capable of hiring, retaining and coaching qualified employees
• Ability to execute corporate initiatives and analyze the competition
• A college degree is preferred
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays
• Experience within the consumer electronics industry is strongly preferred, with direct accountability for achieving P&L and customer satisfaction targets

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Medical, Dental and Vision Benefits Coveragefor Regular Full-Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with Company Match

Why Micro Center

Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.