Assistant Store Manager -Coach in Park City

Tapestry, Inc.; Park City (UT); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager who embodies a strategic mindset and demonstrates exceptional business acumen. This role involves driving sales, developing team members, and ensuring operational efficiencies within a luxury retail environment. The ideal candidate will possess strong leadership skills and a passion for customer service, contributing to a positive shopping experience. Join a dynamic team that values creativity and innovation while fostering an inclusive atmosphere. This is an exciting opportunity to grow within a global fashion house committed to excellence.

Qualifications

• 1-3 years of management experience in luxury retail.
• Proficient in MS Office and retail management systems.

Responsibilities

• Drive sales and develop strategies to meet business goals.
• Manage daily operations and ensure team performance.

Skills

Sales Strategy Development

Customer Relationship Management

Team Leadership

Operational Efficiency

Problem Solving

Education

High School Diploma

College Degree

Tools

MS Office

Retail Systems

Job description

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Assistant Store Manager - Coach in Park City

Coach

Park City, UT, US

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Assistant Store Manager - Job Description

The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment.

Sample of tasks required of role:

1. Sales

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
• Develop sales strategies, initiatives, and growth across all categories; communicates goals to the team, tracks store’s performance at all times, and achieves sales
• Productivity Management: holds the management team accountable for personal productivity and management contribution
• Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager
• Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics
• Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations
• Acts as brand ambassador in the market/mall to drive loyalty and business (i.e., charity events, local associations, mall initiatives)
• Resolves customer issues in a timely manner while being solution-oriented and forward-thinking; partners with the Store Manager and/or District Manager as needed
• Develop team to build long-term relationships with customers to drive business
• Takes initiative; has a high level of ownership and accountability for results of self and others
• Works directly with the Store/District Manager to protect and drive the needs of the business
• Ensures all daily tasks are completed without negatively impacting service of Coach standards
• Approaches challenges in a direct and timely manner and takes action to course correct in the moment, when appropriate
• Builds trusting relationships with peers and team; acts as advocate for the Brand
• Welcomes feedback and adapts behaviors; creates short and long-term goals to achieve personal metrics and store performance
• Delegates and empowers others
• Creates enthusiasm and positivity for a shared vision and mission
• Recognizes and values individual performance

1. Operations

• Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager
• Resolves performance problems using appropriate communication, coaching, and counseling techniques
• Adheres to all retail policies and procedures including POS and Operations
• Leverages/understands Coach’s tools and technology to support Service and Operations of store
• Recruits, interviews, onboards, and works closely with Store Manager on strategies to maintain top talent; while creating a talent bench
• Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources, and loss prevention
• Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.e., payroll, staffing, scheduling, merchandising)
• Interacts and communicates with Lead Supervisor and Store Manager
• Maintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure esthetic and safety requirements are met
• Adheres to all retail policies and procedures including POS and Operations
• Leverages and understands Coach’s tools and technology to support Service and Operations of store

Required Competencies:

• Drive for Results
• Customer Focus
• Creativity
• Interpersonal Savvy
• Learning on The Fly
• Perseverance
• Dealing with Ambiguity
• Strategic Agility
• Building Effective Teams
• Managerial Courage

Additional Requirements:

• Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Proficient with MS Office (Word, Excel, PowerPoint, Outlook). Experience with retail systems (labor management, inventory, sales reporting, etc.)
• Physical: Ability to execute at a fast pace, communicate effectively, maneuver the sales floor, lift up to 25 pounds regularly, and up to 50 pounds occasionally.
• Schedule: Ability to work nights, weekends, holidays, including peak days like Black Friday, Christmas Eve, etc.

Equal Opportunity Statement: Coach is an equal opportunity employer committed to diversity and inclusion. Employment decisions are based on qualifications and not on legally protected characteristics. Visit Coach at www.coach.com.

Our Core Competencies for All Employees include:

• Courage
• Creativity
• Customer Focus
• Dealing with Ambiguity
• Drive for Results
• Interpersonal Savvy
• Learning on the Fly

Our Core Competencies for Managers include:

• Strategic Agility
• Developing Direct Reports and Others
• Building Effective Teams

Coach is an equal opportunity employer. We base employment decisions on qualifications regardless of protected characteristics. Reasonable accommodations are available for applicants with disabilities or religious beliefs. Contact Tapestry People Services for assistance.

Nearest Major Market: Salt Lake City

Job Segment: Retail Manager, Store Manager, Retail Operations, Brand Ambassador, Marketing, Sales