Assistant Store Manager - Chico's Town and Country Village

Chico's; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to join their vibrant team. This role is pivotal in enhancing customer experiences and driving sales through effective leadership and team development. You will support the Store Manager in fostering a culture that prioritizes customer satisfaction while managing operations and ensuring compliance with company standards. Your ability to motivate and inspire your team will be key to achieving sales goals and maintaining a positive store environment. If you are passionate about retail and enjoy leading teams, this opportunity is perfect for you to grow and thrive in a dynamic setting.

Qualifications

• 2+ years of retail management experience preferred.
• Strong organizational and multitasking abilities are essential.

Responsibilities

• Support Store Manager in promoting a customer-focused sales culture.
• Train and coach staff on product knowledge and sales techniques.

Skills

Retail Management

Customer Service

Sales Leadership

Communication Skills

Organizational Skills

Team Building

Education

High School Diploma

Tools

Company Technology

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyzes sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, executes in-store business and sales strategies.
• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Controls payroll and supply budget.
• Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, timesheet review, payroll accuracy, and merchandise flow processes.
• Performs all financial activities effectively and in accordance with policy, including cash handling, reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and per policy.
• Ensures compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls.
• Administers operational processes including inventory receipt/dispatch, daily replenishment, and physical inventories.
• Ensures visual presentation, organization, and facility maintenance reflect the Brand standards.
• Develops a high-performance culture, motivating the sales team to meet sales and productivity goals.
• Trains and coaches staff on product knowledge, sales techniques, and location fulfillment.

Building High Performing Teams

• Motivates and inspires the store team, developing a shared vision and modeling core values.
• Promotes an inclusive, collaborative approach to problem-solving.
• Communicates effectively with the team and Store Manager to lead positive change.
• Seeks personal development opportunities and feedback to enhance leadership skills.

Customer Experience

• Models and promotes the Most Amazing Personal Service (MAPS) principles, ensuring a cohesive omni-channel experience.
• Utilizes sales techniques and product knowledge to assist customers; recommends merchandise and helps locate items.
• Ensures prompt resolution of customer concerns.
• Maintains a fast, efficient register experience, staying current on policies and procedures.
• Maintains ongoing customer communication through programs and sign-ups.

Talent

• Assists in recruiting, hiring, and developing a high-performing team.
• Supports training programs and assesses performance.
• Resolves HR issues in partnership with the Store Manager.
• Recognizes and rewards outstanding employee performance.
• Ensures adherence to employment policies.

Other duties as assigned. This position may vary across brands.

QUALIFICATIONS:

• High School diploma or equivalent
• 2+ years retail management experience preferred
• Must be 18 or older
• Excellent verbal and written communication skills
• Ability to learn company technology
• Proven customer service and sales leadership skills
• Strong organizational and multitasking abilities
• Leadership, training, and team-building skills
• Knowledge of store operations and administration
• Effective communication with customers and staff
• Regular attendance and flexible schedule including nights, weekends, holidays

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs. (1-33%)
• Frequent climbing (34-66%)

We accept applications at any time for various locations. Accommodation requests are available for applicants with disabilities. For assistance, contact your local Store Manager.

Location: 0203 - Town & Country Village

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, pregnancy, gender, sexual orientation, gender identity, military service, veteran status, or any other protected category.