Assistant Store Manager - Chico's

Chico's; The Villages (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to join their vibrant team. This role is pivotal in fostering a customer-centric environment, where you will support the Store Manager in driving sales and enhancing the customer experience. You will lead a team, analyze performance metrics, and ensure operational excellence. If you are passionate about retail and enjoy motivating others, this is an exciting opportunity to grow within a supportive and innovative company that values individual expression and teamwork.

Qualifications

• High School diploma or equivalent required.
• 2+ years retail management experience preferred.
• Excellent communication and customer service skills.

Responsibilities

• Support Store Manager in promoting customer-focused sales culture.
• Analyze sales reports and execute business strategies.
• Train and coach team members on product knowledge.

Skills

Retail Management

Customer Service

Sales Leadership

Communication Skills

Organizational Skills

Team Building

Problem Solving

Education

High School Diploma

2+ Years Retail Management Experience

Tools

Company Technology

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyzes sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, executes in-store business and sales strategies.
• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Controls payroll and supply budget.
• Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, timesheet review, payroll accuracy, and merchandise flow processes.
• Performs all financial activities effectively and in accordance with policy, including cash handling, reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
• Ensures compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls.
• Administers operational processes including inventory receipt/dispatch, daily replenishment, and physical inventories.
• Ensures visual presentation, organization, and facility maintenance reflect the Brand standards.
• Develops a high-performance culture, motivating the sales team to meet sales and productivity goals.
• Trains and coaches team members on product knowledge and selling techniques.

Building High Performing Teams

• Motivates and inspires the store team, fostering a shared vision and modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates effectively with team and Store Manager to lead positive change.
• Seeks personal development opportunities and feedback to enhance leadership skills.

Customer Experience

• Models and promotes the MAPS principles, ensuring a cohesive omni-channel experience.
• Utilizes sales techniques and product knowledge to enhance customer interactions.
• Addresses customer concerns promptly and effectively.
• Ensures efficient register operations, adhering to policies on payments, returns, and security.
• Maintains consistent client communication through customer books, rewards, and sign-ups.

Talent

• Assists in recruiting, hiring, and developing a high-performing team.
• Supports and follows up on training programs.
• Assesses and coaches team performance.
• Resolves HR issues in partnership with the Store Manager.
• Recognizes and rewards outstanding employee performance.
• Ensures adherence to employment policies and practices.

Other duties as assigned. This position may vary across brands.

QUALIFICATIONS:

• High School diploma or equivalent
• 2+ years retail management experience preferred
• Must be 18+ years old
• Excellent communication skills
• Ability to learn company technology
• Proven customer service and sales leadership skills
• Strong organizational and multitasking abilities
• Leadership and team-building skills
• Knowledge of store operations
• Effective communication with customers and staff
• Regular attendance and flexible work schedule required

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs (1-33%)
• Frequent climbing (34-66%)

We welcome applications for growth and are committed to accommodating applicants with disabilities. For accommodations, contact your local Store Manager.

0485 Spanish Spring Town Square

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on any protected basis.