Assistant Store Manager - Chico's

Chico's FAS, Inc.; Spring (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support store operations and drive sales in a vibrant retail environment. This role involves leading a dedicated team, ensuring exceptional customer service, and maintaining a high-performance culture. You will be responsible for analyzing sales reports, managing operational activities, and training team members to enhance their skills. If you are passionate about retail and have a knack for motivating others, this position offers a fantastic opportunity to grow and make a significant impact in a stylish and supportive atmosphere.

Qualifications

• 2+ years of retail management experience preferred.
• Excellent communication and customer service skills required.

Responsibilities

• Support Store Manager in promoting a customer-focused sales culture.
• Analyze sales reports and execute in-store business strategies.
• Train and coach the sales team on product knowledge.

Skills

Retail Management

Customer Service

Sales Leadership

Communication Skills

Organizational Skills

Education

High School Diploma or Equivalent

Job description

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Position Objective

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

Functional Responsibilities

Performance Culture

• Analyzes sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, executes in-store business and sales strategies.
• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Controls payroll and supply budget.
• Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review, payroll accuracy, and merchandise flow processes.
• Performs all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
• Ensures compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls.
• Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and physical inventories.
• Ensures visual presentation, organization, and facility maintenance are representative of the Brand.
• Develops a high-performance culture, motivating sales team to meet sales and productivity goals.
• Trains and coaches to ensure the selling team is fluent in all aspects of product knowledge both online and in-store.
• Trains, coaches, and assists with locate fulfillment and selling.

Building High Performing Teams

• Motivates and inspires the store team, developing a shared vision while modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with store teams and Store Manager to effectively lead positive change.
• Seeks personal developmental opportunities and readily solicits feedback to build leadership skills.

Customer Experience

• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps locate or obtain merchandise based on customer needs and desires.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns, and exchanges, security practices, and other operations.
• Ensures team maintains consistent client communication through customer book, rewards program participation, and customer capture sign-up.

Talent

• Assists in recruiting, hiring, and developing a high-performing team.
• Supports, implements, and provides follow-up for all training programs, seminars, etc.
• Assesses and coaches store team on performance.
• In partnership with the Store Manager, resolves human resources issues promptly and effectively.
• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensures that the store team adheres to all employment practices and policies.

Other duties as assigned. This position may be found in multiple brands, with duties varying accordingly.

Qualifications

• High School diploma or equivalent
• 2+ years of retail management experience preferred
• Must be 18 years of age or older
• Excellent communication, verbal, and written skills
• Able to learn or adapt to technology provided by the company
• Proven excellent customer service skills with a strong track record in sales and leadership
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Strong leadership qualities, training, and team-building skills
• Knowledge of store operations and administration
• Able to communicate effectively with customers and staff
• Regular attendance and flexibility to work nights, weekends, and holidays are required

Physical Requirements

• Constant walking/standing (67-100% of shift)
• Occasional lifting up to 50 lbs. (1-33% of shift)
• Frequent climbing (34-66% of shift)

We are always accepting applications for top talent. You may apply to any location or position at any time; some duties may vary by brand. Accommodation is available for applicants with disabilities. For assistance, contact your local Store Manager.

0302 The Woodlands Mall

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other protected category under law.