Assistant Store Manager - Chico's

Chico's; Salisbury (MD); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager who thrives in a dynamic retail environment. This role focuses on enhancing customer experiences while driving sales and operational excellence. You will support the Store Manager in managing daily operations, fostering a high-performance culture, and ensuring compliance with policies. Join a team that values individuality and collaboration, where your leadership can make a significant impact. If you are passionate about retail and customer service, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Holidays

Overtime Pay

Life Insurance

Disability Insurance

Employee Discounts

Qualifications

• 2+ years of retail management experience preferred.
• Strong organizational and multi-tasking skills required.

Responsibilities

• Support Store Manager in promoting a customer-focused sales culture.
• Train and coach staff on product knowledge and selling techniques.

Skills

Communication Skills

Customer Service

Leadership Skills

Organizational Skills

Multi-tasking Skills

Education

High School Diploma or Equivalent

Tools

Company Technology

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

1. Analyzes sales reports and KPIs to determine the needs of the business; executes in-store business and sales strategies in partnership with the Store Manager.
2. Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
3. Controls payroll and supply budget.
4. Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, timesheet review, payroll accuracy, and merchandise flow processes.
5. Ensures all financial activities are conducted effectively and in accordance with policy, including cash handling, reporting, price changes, and merchandise handling; maintains accuracy in register transactions.
6. Ensures compliance with laws, loss prevention policies, and operating procedures; conducts associate training to reinforce controls.
7. Administers operational processes including inventory receipt/dispatch, daily replenishment, physical inventories.
8. Maintains visual presentation, organization, and facility standards aligned with the Brand.
9. Develops a high-performance culture, motivating the sales team to meet sales and productivity goals.
10. Trains and coaches staff on product knowledge and selling techniques.

Building High Performing Teams

1. Motivates and inspires the store team, fostering a shared vision and core values.
2. Promotes an inclusive, collaborative problem-solving approach.
3. Communicates effectively with the team and Store Manager to lead positive change.
4. Seeks personal development and feedback to enhance leadership skills.

Customer Experience

1. Models and promotes MAPS principles for a cohesive omni-channel experience.
2. Uses sales techniques and product knowledge to assist customers and recommend merchandise.
3. Ensures prompt resolution of customer concerns.
4. Maintains efficient register operations and current knowledge of policies regarding payments, returns, exchanges, and security.
5. Maintains ongoing communication with customers through loyalty programs and customer capture initiatives.

Talent

1. Assists in recruiting, hiring, and developing the team.
2. Supports training programs and assesses performance.
3. Resolves HR issues promptly in partnership with the Store Manager.
4. Recognizes and rewards outstanding employee performance.
5. Ensures adherence to employment policies.

Other duties as assigned. This position may vary across brands.

QUALIFICATIONS:

• High School diploma or equivalent
• 2+ years of retail management experience preferred
• Must be 18 or older
• Excellent communication skills
• Ability to learn company technology
• Proven customer service and leadership skills
• Strong organizational and multi-tasking skills
• Knowledge of store operations
• Effective communication with customers and staff
• Regular attendance and flexible schedule including nights, weekends, holidays

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs. (1-33%)
• Frequent climbing (34-66%)

We welcome applications for growth opportunities. Accommodation requests can be made through your local Store Manager. Wage range: $18.00 - $22.50, based on qualifications. Benefits include health, dental, vision, 401(k), paid time off, holidays, overtime, life insurance, disability, employee assistance, and discounts. Visit our Careers page at jobs.chicos.com for more info.

Address: 0574 Avalon Plaza Shopping Center

Chico's FAS, Inc. is an equal opportunity employer and does not discriminate based on race, religion, gender, disability, or other protected categories.