Assistant Store Manager - Chico's

Chico's; Lancaster (Lancaster County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant Store Manager to join their vibrant team. This role involves supporting the Store Manager in fostering a customer-centric sales culture while managing operations effectively. You will be responsible for analyzing sales data, guiding the store team to meet performance standards, and ensuring a remarkable customer experience. This position offers an exciting opportunity to grow your leadership skills in a dynamic retail environment. If you have a passion for inspiring others and delivering exceptional service, we would love to hear from you!

Qualifications

• 2+ years of retail management experience preferred.
• Strong organizational and multitasking skills are essential.

Responsibilities

• Support Store Manager in promoting a customer-focused sales culture.
• Analyze sales reports and execute in-store business strategies.

Skills

Retail Management

Customer Service

Communication Skills

Organizational Skills

Leadership

Multitasking

Education

High School Diploma

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyzes sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, executes in-store business and sales strategies.
• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Controls payroll and supply budget.
• Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, timesheet review, payroll accuracy, and merchandise flow processes.
• Performs all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
• Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls.
• Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and physical inventories.
• Ensures visual presentation, organization, and facility maintenance are representative of the Brand.
• Develops a high-performance culture, motivating sales team to meet sales and productivity goals.
• Trains and coaches to ensure the selling team is fluent in all aspects of product knowledge both online and in-store.
• Supports locate fulfillment and selling activities.

Building High Performing Teams

• Motivates and inspires store team, developing a shared vision while modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates effectively with store teams and Store Manager to lead positive change.
• Seeks personal development opportunities and solicits feedback to build leadership skills.

Customer Experience

• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
• Uses various techniques and product knowledge to meet customer needs, recommending or locating merchandise.
• Ensures prompt resolution of customer concerns.
• Maintains a fast and efficient register experience, staying current on policies regarding payments, returns, exchanges, security, and other operations.
• Maintains consistent client communication through customer books, rewards, and sign-ups.

Talent

• Assists in recruiting, hiring, and developing a high-performing team.
• Supports and follows up on training programs and seminars.
• Assesses and coaches team performance.
• Resolves HR issues in partnership with the SM.
• Engages employees through recognition and rewards.
• Ensures adherence to employment practices and policies.

Other duties as assigned. This role may vary across brands.

QUALIFICATIONS:

• High School diploma or equivalent.
• 2+ years retail management experience preferred.
• Must be 18+ years old.
• Excellent communication skills, both verbal and written.
• Ability to learn and adapt to company technology.
• Proven customer service and leadership skills.
• Strong organizational and multitasking skills.
• Leadership qualities, team-building skills.
• Knowledge of store operations administration.
• Effective communication with customers and staff.
• Regular attendance and flexible schedule including nights, weekends, and holidays.

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100%).
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We welcome applications for our store teams. You may apply at any location or position; some duties may vary by brand. Accommodation is available for applicants with disabilities. Contact your local Store Manager for assistance during the application process.

0454 Chelsea Square Shopping Center

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity, military service, veteran status, or other protected categories.