Assistant Store Manager - Chico's

Chico's; Hilton Head Island (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks an Assistant Store Manager to foster a customer-centric culture and drive sales in a vibrant retail environment. This role involves supporting the Store Manager in managing daily operations, motivating a high-performing team, and ensuring exceptional customer experiences. Candidates should possess strong leadership qualities, excellent communication skills, and the ability to adapt to technology. Join a dynamic team that values individuality and offers opportunities for personal and professional growth in a collaborative atmosphere.

Qualifications

• 2+ years of retail management experience preferred.
• Strong organizational and multitasking skills are essential.
• Excellent communication skills and customer service focus.

Responsibilities

• Support the Store Manager in sales operations and customer experience.
• Analyze sales reports and execute in-store business strategies.
• Train and coach the sales team on product knowledge.

Skills

Retail Management

Customer Service

Sales Leadership

Communication Skills

Organizational Skills

Team Building

Adaptability to Technology

Education

High School Diploma

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

1. Analyzes sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, executes in-store business and sales strategies.
2. Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
3. Controls payroll and supply budget.
4. Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, timesheet review, and merchandise flow processes.
5. Performs all financial activities effectively and in accordance with policy, including cash handling, reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
6. Ensures compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls.
7. Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and physical inventories.
8. Ensures visual presentation, organization, and facility maintenance are representative of the Brand.
9. Develops a high-performance culture, motivating the sales team to meet sales and productivity goals.
10. Trains and coaches to ensure the selling team is fluent in all aspects of product knowledge both online and in-store.
11. Supports locate fulfillment and selling processes.

Building High Performing Teams

1. Motivates and inspires the store team, developing a shared vision while modeling core values.
2. Promotes an inclusive, collaborative approach to problem-solving.
3. Communicates effectively with store teams and the Store Manager to lead positive change.
4. Seeks personal development opportunities and solicits feedback to build leadership skills.

Customer Experience

1. Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
2. Uses various techniques and communicates product knowledge to the customer; recommends merchandise or helps locate items based on customer needs.
3. Ensures prompt resolution of customer concerns.
4. Maintains a fast and efficient register experience, staying current on policies regarding payments, coupons, returns, exchanges, and security.
5. Maintains consistent client communication through customer books, rewards program, and customer sign-up.

Talent

1. Assists in recruiting, hiring, and developing a high-performing team.
2. Supports and follows up on training programs and seminars.
3. Assesses and coaches team members on performance.
4. Resolves HR issues in partnership with the Store Manager.
5. Recognizes and rewards outstanding employee performance.
6. Ensures adherence to employment practices and policies.

Other duties as assigned. This position may vary across brands.

QUALIFICATIONS:

• High School diploma or equivalent
• 2+ years retail management experience preferred
• Must be 18 or older
• Excellent communication skills
• Ability to learn and adapt to technology
• Proven customer service and sales leadership skills
• Strong organizational and multitasking skills
• Leadership qualities and team-building skills
• Knowledge of store operations
• Effective communication with customers and staff
• Regular attendance and flexible schedule including nights, weekends, and holidays

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs. (1-33%)
• Frequent climbing (34-66%)

We are always accepting applications for top talent. You may apply at any location or position. Accommodation requests for disabilities are available upon contact with your local Store Manager.

Address: 0006 24 Coligny Plaza Shopping Center

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, age, gender, disability, or other protected categories.