Assistant Store Manager - Chico's

Chico's; Derry Township (Dauphin County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to join their dynamic team. This role emphasizes a customer-focused sales culture, where you will support the Store Manager in driving sales, managing operations, and fostering a collaborative environment. You will inspire your team, ensure excellent customer experiences, and maintain high operational standards. With a commitment to personal development and leadership, this position offers a fantastic opportunity for growth in a vibrant retail setting. If you're passionate about retail and team building, this is the perfect opportunity for you!

Qualifications

• 2+ years of retail management experience preferred.
• Excellent communication and customer service skills.

Responsibilities

• Support Store Manager in sales operations and customer experience.
• Motivate and develop sales team to meet productivity goals.

Skills

Retail Management

Customer Service

Sales Leadership

Communication Skills

Organizational Skills

Team Building

Adaptability to Technology

Education

High School Diploma

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:

The Assistant Store Manager supports the Store Manager in promoting a customer and product-focused sales culture, managing sales operations, asset protection, and human resources to ensure excellent customer experience and profitability. We love what we do and believe our team is the best place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

1. Analyze sales reports and KPIs; collaborate with Store Manager on business and sales strategies.
2. Set clear expectations; hold team accountable for brand, performance, and behavior standards.
3. Manage payroll and supply budgets.
4. Oversee operational activities like scheduling, inventory, and cash handling.
5. Ensure compliance with laws, policies, and loss prevention; train staff accordingly.
6. Manage inventory receipts, floor replenishment, and physical inventories.
7. Maintain visual presentation and facility standards.
8. Motivate and develop sales team to meet sales and productivity goals.
9. Train and coach staff on product knowledge and selling techniques.

Building High Performing Teams

1. Motivate and inspire the team, promoting shared vision and core values.
2. Foster an inclusive, collaborative environment.
3. Communicate effectively to lead positive change.
4. Seek personal development and feedback to enhance leadership skills.

Customer Experience

1. Promote and model excellent personal service and omni-channel experience.
2. Utilize sales techniques and product knowledge to assist customers.
3. Resolve customer concerns promptly.
4. Ensure efficient register operations and adherence to payment policies.
5. Maintain ongoing communication with customers through loyalty programs and feedback.

Talent Management

1. Assist in recruiting, hiring, and developing team members.
2. Implement and follow up on training programs.
3. Evaluate and coach team performance.
4. Address HR issues promptly in partnership with the Store Manager.
5. Recognize and reward outstanding employee performance.
6. Ensure adherence to employment policies.

Qualifications:

• High School diploma or equivalent.
• 2+ years retail management experience preferred.
• Must be 18+ years old.
• Excellent communication skills.
• Ability to adapt to technology.
• Proven customer service and sales leadership skills.
• Strong organizational and multi-tasking skills.
• Leadership, training, and team building abilities.
• Knowledge of store operations.
• Ability to communicate effectively with customers and staff.
• Reliable attendance; flexible schedule including nights, weekends, holidays.

Physical Requirements:

• Constant walking/standing (67-100% of shift).
• Occasional lifting up to 50 lbs.
• Frequent climbing (34-66% of shift).

We are always accepting applications for top talent. Apply anytime; some duties may vary by brand. Accommodation requests for disabilities are available. For assistance, contact your local Store Manager.

Location: 0625 - The Outlets at Hershey

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, religion, age, gender, disability, or other protected categories under law.