Assistant Store Manager - Chico's

Chico's; Boca Raton (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to join their dynamic team in Boca Raton. This role is pivotal in fostering a customer-centric environment and driving sales performance. You will support the Store Manager in managing operations, leading a high-performing team, and ensuring an exceptional shopping experience for customers. If you are passionate about retail and have a knack for leadership, this is an exciting opportunity to grow your career in a vibrant and inclusive workplace.

Qualifications

• 2+ years retail management experience preferred.
• Strong organizational and multitasking skills.

Responsibilities

• Support Store Manager in promoting a customer-focused sales culture.
• Train and coach staff on product knowledge and sales techniques.

Skills

Retail Management

Customer Service

Sales Leadership

Communication Skills

Organizational Skills

Adaptability to Technology

Education

High School Diploma

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyzes sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, executes in-store business and sales strategies.
• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Controls payroll and supply budget.
• Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, timesheet review, payroll accuracy, and merchandise flow processes.
• Performs all financial activities effectively and in accordance with policy, including cash handling, reporting, price changes, and merchandise handling; ensures all register transactions are accurate and policy-compliant.
• Ensures compliance with all laws, loss prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls.
• Administers operational processes including inventory receipt/dispatch, daily replenishment, and physical inventories.
• Ensures visual presentation, organization, and facility maintenance reflect the brand standards.
• Develops a high-performance culture, motivating sales team to meet sales and productivity goals.
• Trains and coaches staff on product knowledge both online and in-store.

Building High Performing Teams

• Motivates and inspires the store team, developing a shared vision and modeling core values.
• Promotes an inclusive, collaborative approach to problem-solving.
• Communicates effectively with store teams and the Store Manager to lead positive change.
• Seeks personal development opportunities and actively solicits feedback to enhance leadership skills.

Customer Experience

• Models, teaches, and promotes the MAPS principles and standards, offering a cohesive omni-channel experience.
• Utilizes sales techniques and product knowledge to meet customer needs, recommending merchandise and assisting with locating items.
• Ensures prompt resolution of customer concerns.
• Maintains efficient register operations, staying current on policies for payments, returns, exchanges, and security.
• Maintains consistent client communication through customer books, rewards, and sign-ups.

Talent

• Assists in recruiting, hiring, and developing a high-performing team.
• Supports and follows up on training programs and seminars.
• Assesses and coaches team performance.
• Resolves HR issues promptly in partnership with the Store Manager.
• Drives engagement through recognition and rewards for outstanding performance.
• Ensures adherence to employment policies and practices.

Other duties as assigned. This position may vary across brands.

QUALIFICATIONS:

• High School diploma or equivalent
• 2+ years retail management experience preferred
• Must be 18+ years old
• Excellent communication skills
• Adaptability to technology
• Proven customer service and sales leadership skills
• Strong organizational and multitasking skills
• Leadership and team-building abilities
• Knowledge of store operations
• Effective communication with customers and staff
• Regular attendance and flexible schedule including nights, weekends, and holidays

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs. (1-33%)
• Frequent climbing (34-66%)

We accept applications continuously due to growth. You may apply at any location or position; some duties may vary by brand. Accommodation requests for disabilities are available. Contact your local Store Manager for assistance.

Location: 0258 Town Center at Boca Raton

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.