Assistant Store Manager - Chico's

Davita Inc.; Aurora (OH); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading company in retail is seeking an Assistant Store Manager to support the store manager in operations and sales while ensuring customer satisfaction. This role demands strong management and communication skills with responsibilities that include staff oversight, financial tasks, and maintaining high standards in store presentation. Candidates should be dynamic, customer-oriented, and capable of managing a flexible schedule.

Qualifications

• Preferred: Minimum 3 years retail or sales management experience.
• Ability to travel within the district and work a flexible schedule.

Responsibilities

• Supports store management in operations, sales, and staffing.
• Prepares schedules and handles financial activities.
• Trains associates and ensures compliance with policies.

Skills

Customer service

Communication

Problem solving

Education

High School diploma or equivalent

Job description

POSITION OBJECTIVE:

The Assistant Store Manager is primarily responsible for supporting the store manager in managing sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability.

FUNCTIONAL RESPONSIBILITIES:

1. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines; reviews timesheets and payroll documentation for accuracy and submits appropriately.
2. Promotes customer service by ensuring associates greet and assist customers; responds to inquiries and complaints professionally and promptly.
3. Supervises associates engaged in sales, inventory receipt, cash reconciliation, or customer services.
4. Models sales techniques and communicates product knowledge; assists customers in merchandise selection based on their needs.
5. Maintains a visually appealing store with high standards of housekeeping, visual merchandising, and organization.
6. Trains associates on visual merchandising techniques to keep the store well-maintained.
7. Monitors and motivates sales activities and productivity; provides performance feedback and coaching.
8. Handles financial activities including cash handling, price changes, and merchandise handling in accordance with policies.
9. Manages operational processes such as inventory receipt, dispatch, replenishment, and physical inventories.
10. Ensures the store's general operations are in order, safe, and efficient.
11. Supports compliance with laws, loss prevention policies, and operational controls; trains associates on proper procedures.
12. Participates in recruiting, hiring, and developing store staff; reviews KPI reports and provides coaching and feedback.
13. Performs other duties as assigned; specific duties may vary across brands.

COMPETENCIES:

• Living the company's Values and Guiding Principles: Customer Focus, Trust, Engagement, Results, High Performance.
• Managing Complexity: Solving problems with complex, high-volume information.
• Planning and Prioritizing work aligned with organizational goals.
• Organizational Savvy: Navigating policy, process, and people dynamics.
• Courage: Addressing difficult issues directly.

QUALIFICATIONS:

• High School diploma or equivalent.
• Must be 18 years or older.
• Preferred: Minimum 3 years retail or sales management experience.
• Excellent verbal and written communication skills.
• Ability to travel within the district.
• Strong customer service skills.
• Knowledge of store operations and administrative tasks.
• Physical ability to stand, maneuver, operate registers, lift up to 50 pounds, and perform related tasks.
• Regular attendance and flexible schedule including nights, weekends, and holidays are required.

Wage range: $14.70 to $18.40, based on qualifications.

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on any protected basis under federal, state, or local law.