Assistant Store Manager - Carney, MD #634

Sally Beauty Holdings, Inc.; Baltimore (MD); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in beauty supplies is seeking an Assistant Store Manager to lead a dynamic team in delivering exceptional customer experiences. In this role, you will oversee store operations, develop strategies to meet performance indicators, and ensure brand standards are met. You'll engage and train associates while fostering a positive work environment. This position offers an opportunity to thrive in a diverse and inclusive culture that values innovation and self-expression. If you're passionate about beauty and leadership, this is the perfect role for you.

Qualifications

• 3+ years of retail sales/customer service experience preferred.
• 1+ year of prior management experience preferred.

Responsibilities

• Supervise and support daily goals to maximize sales and drive loyalty.
• Engage, train, and develop teams to achieve positive results.
• Ensure execution of company processes and maintain a safe environment.

Skills

Retail Sales Experience

Customer Service Skills

Team Leadership

Effective Communication

Scheduling Availability

Education

High School Diploma or equivalent

Job description

Assistant Store Manager - Carney, MD #634

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Job Description

Sally Beauty

Job Title: Assistant Manager

Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present.

Primary Duties

1. 30% Brand: Provides supervision and supports the direction & planning of associates’ daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty. Ensures all brand standards are met such as merchandising, marketing, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.
2. 30% People: Engages, trains and develops their teams to achieve positive results. Actively recruits to build a strong network of external candidates to fill positions. Identifies strengths and opportunities for each associate and effectively addresses them through coaching or counseling. Maintains positive associate relations and keeps associates informed of relevant Company information.
3. 30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized.
4. 10% Safety/Loss Prevention: Ensures the store environment is safe for associates and customers; all policies and procedures are followed. Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed.

Knowledge, Skills/Abilities and Requirements

• High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Effective communication skills
• Must have scheduling availability to meet the needs of the business
• Cosmetology license desirable, but not required

About Us

Our Company is a leader in wholesale and retail distribution of beauty supplies. A business built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service. At our Company, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us!