Assistant Store Manager - Brown Jug - Store 223

Afognak Native Corporation; Anchorage (AK); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic retail environment as an Assistant Store Manager in Anchorage, where you will lead a talented team and ensure an exceptional customer experience. This role focuses on fostering a positive work culture, driving sales, and maintaining operational excellence in a fast-paced setting. You will be instrumental in training and developing team members while adhering to financial and regulatory standards. With a commitment to customer satisfaction and a supportive atmosphere, this position offers a rewarding opportunity to make a significant impact in the community.

Benefits

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) plan

Paid leave

Qualifications

• Minimum age of 21 and at least 1 year of retail experience.
• Supervisory/management experience preferred.

Responsibilities

• Create a work culture that makes your store an inviting place.
• Deliver exemplary customer service and resolve complaints.
• Plan and organize labor, inventory, and finances for success.

Skills

Customer service orientation

Leadership skills

Sales background

Communication skills

Self-motivation

Education

High School Diploma or equivalent

Certifications in TAP or Rserving

First-Aid certification

Job description

Position Overview:

Brown Jug is a premium retailer of wine, beer, and spirits. We offer a great place to work, with a friendly atmosphere and energetic work environment. We provide our customers with convenience, selection, and top-notch service! We are seeking an Assistant Store Manager for Store 223 at 525 W. Fireweed Lane in Anchorage to provide leadership and direction to a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience, training and developing Team Members, while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

Primary/Major Duties and Responsibilities (Essential Functions):

People Management Skills:

• Create a work culture that makes your store an inviting place to work
• Be a role model who coaches, mentors, and inspires team members
• Delegate tasks to team members and set priorities
• Communicate clearly to the team, leading effective meetings and coaching sessions
• Participate in store recruitment and create succession plans
• Support and coach team members to improve performance gaps
• Ensure completion of required training within set timeframes
• Create and monitor efficient weekly store schedules

Customer Offering:

• Deliver exemplary customer service
• Utilize the 5 Non-Negotiables: Greet, Engage, Build, Add-on, and Thank
• Resolve customer complaints regarding sales and service
• Review customer surveys and manage responses
• Evaluate programs and promotions for effectiveness and recommend improvements
• Set the example of store excellence and ensure all aspects of store operations are balanced
• Use the heat map of customer flow to inform business needs

Work Schedule Requirements:

• Work a minimum of two Saturdays per month (February-November)
• Every weekend in December
• January scheduling is flexible
• At least one mid-shift per week (until 7:00 or 8:00 pm)
• At least three closing shifts per month (adjusted for store closing times)
• At least one opening shift per week

Financial Responsibilities:

• Plan and organize labor, inventory, and finances for success
• Meet or exceed financial targets in partnership with Area Manager
• Monitor Loss Prevention to protect inventory and assets
• Review financial documents for accuracy
• Adjust scheduling to control labor costs
• Develop plans to address budget deficits

Day-to-Day Operations:

• Follow merchandising and pricing guidelines
• Maintain store cleanliness and address maintenance issues
• Implement merchandising programs and track results
• Manage communication channels
• Maintain inventory levels and oversee ordering and receiving
• Respond to customer complaints
• Participate in safety and LP meetings and training
• Share industry knowledge and develop stakeholder relationships
• Set daily store tasks and review promotions

Regulatory Compliance:

• Implement and adhere to OHS, LP, TAP/Rserving, and other regulations
• Participate in inspections and corrective actions
• Maintain First-Aid, LP, and OHS training
• Ensure employees maintain TAP or Rserving certifications
• Comply with AK ABC Board and other government guidelines
• Follow all company policies, emphasizing Social Responsibility

Qualifications and Experience:

• Minimum age of 21
• At least 1 year of retail experience
• At least 1 year of supervisory/management experience (preferred)

Education:

• High School Diploma or equivalent
• Certifications in TAP or Rserving
• First-Aid certification (asset)
• Training in wine/beer/spirits (preferred)

Physical Requirements:

• Availability for varied retail schedule including evenings and weekends
• Ability to lift up to 50 pounds safely
• Ability to stand for long periods
• Comfort with climbing ladders

Additional Skills and Capabilities:

• Self-motivated
• Customer service oriented
• Effective leadership skills
• Strong sales background
• Proven success record
• Excellent communication skills
• Ability to pass a background check
• Reliable transportation
• Understanding of store reports including P&L statements

Workplace Hazards:

• Risk of robbery, shoplifting, and associated stress or violence
• Overexertion injuries
• Lifting and handling materials
• Slips, trips, and falls
• Knives and broken glass hazards

Equal Opportunity Employer:

We are committed to equal opportunity and do not discriminate based on protected characteristics.

Pay Transparency and Benefits:

Pay rates are based on experience and market factors. Benefits include medical, dental, vision, disability, life insurance, prescriptions, voluntary benefits, paid leave, and 401(k).

Privacy Notice:

We respect your privacy and handle your information with care. Visit our privacy website for details.