Assistant Store Manager - Brown Jug - Store 212

Afognak Native Corporation; Anchorage (AK); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to lead a dynamic team in a vibrant retail environment. This role focuses on delivering exceptional customer experiences while managing day-to-day operations and ensuring financial success. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to create a welcoming workplace culture. With a commitment to excellence and a focus on operational standards, this position offers an exciting opportunity to make a significant impact in the retail sector. Join a forward-thinking company that values its employees and fosters growth and development.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Plan

Paid Leave

Qualifications

• 1+ year retail experience and supervisory experience preferred.
• Strong leadership and effective communication skills are essential.

Responsibilities

• Lead a multimillion-dollar business unit and train team members.
• Deliver exemplary customer service and manage financial targets.
• Ensure compliance with regulations and maintain store operations.

Skills

Customer Service

Leadership

Communication

Sales Skills

Retail Management

Education

High School Diploma or equivalent

TAP or Rserving Certification

First-Aid Certification

Job description

Position Overview:

Brown Jug is a premium retailer of wine, beer, and spirits. We offer a great place to work, with a friendly atmosphere and energetic environment. We provide our customers with convenience, selection, and top-notch service! We are seeking an Assistant Store Manager for store 212 at 9200 Old Seward Highway in Anchorage. The role involves leading a multimillion-dollar business unit, focusing on delivering an exceptional customer experience, training and developing team members, and establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

Primary/Major Duties and Responsibilities (Essential Functions):

People Management Skills:

• Create a work culture that makes your store an inviting place to work
• Coach, mentor, and inspire team members as a role model
• Delegate tasks and set priorities
• Communicate clearly in team meetings, huddles, and coaching sessions
• Participate in recruitment and create succession plans
• Support performance improvement through ongoing coaching
• Ensure team completes required training timely
• Create and monitor efficient weekly store schedules

Customer Offering:

• Deliver exemplary customer service
• Utilize the 5 Non-Negotiables: Greet, Engage, Build, Add-on, and Thank
• Resolve customer complaints
• Review customer surveys and manage responses
• Evaluate and recommend programs and promotions
• Set the example of store excellence and operational awareness
• Follow business needs using customer flow heat maps

Work Schedule Requirements:

• Work at least two Saturdays per month (Feb-Nov)
• Every weekend in December
• Flexible scheduling in January
• At least one mid-shift weekly (until 7 or 8 pm)
• At least three closing shifts per month (or one closing and two until 10 pm for certain stores)
• At least one opening shift weekly

Financial Responsibilities:

• Plan and organize labor, inventory, and finances for success
• Meet or exceed financial targets with Area Manager support
• Review and monitor Loss Prevention
• Ensure accuracy of financial documents
• Adjust schedules to control labor costs
• Develop plans to address budget trends

Day-to-Day Operations:

• Follow merchandising and pricing guidelines
• Maintain store cleanliness and address maintenance issues
• Execute merchandising programs and track results
• Manage communication channels
• Maintain inventory levels and handle ordering/receiving
• Respond to customer complaints
• Participate in safety and LP meetings
• Share industry knowledge and develop stakeholder relationships
• Set daily store tasks and oversee promotions

Regulatory Adherence:

• Implement and follow OHS, LP, TAP/Rserving, and other regulations
• Participate in inspections and audits
• Maintain required training certifications
• Ensure compliance with AK ABC Board and other guidelines
• Follow company policies, including social responsibility

Qualifications and Experience:

• Must be at least 21 years old
• At least 1 year retail experience
• At least 1 year supervisory/management experience (preferred)

Education:

• High School Diploma or equivalent
• TAP or Rserving Certification
• First-Aid certification (asset)
• Experience in wine/beer/spirits (preferred)

Physical Requirements:

• Able to work varied schedules, including evenings and weekends
• Lift up to 50 pounds safely
• Stand for extended periods
• Climb ladders comfortably

Additional Skills:

• Self-motivated and customer service driven
• Strong leadership and sales skills
• Effective communication skills
• Ability to pass background checks
• Reliable transportation
• Understanding of store reports, including P&L

Workplace Hazards:

• Robbery, shoplifting, violence, harassment
• Overexertion injuries
• Lifting and handling materials
• Slips, trips, falls
• Knives and broken glass

Equal Opportunity Employer:

Afognak Native Corporation is an equal opportunity employer and does not discriminate based on protected characteristics.

Pay Transparency and Benefits:

The offered pay rate depends on experience and location. Benefits include medical, dental, vision, disability, life insurance, voluntary benefits, paid leave, and 401(k).

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