Assistant Store Manager - Bridgeton, MO

CNG Holdings, Inc.; Bridgeton (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading financial services provider as an Assistant Store Manager, responsible for delivering exceptional customer service and ensuring compliance. This role requires strong communication skills and experience in sales or cash handling. CNG Holdings values diversity and aims to foster a supportive community.

Qualifications

• 1+ year of experience in sales or customer service preferred.
• Proficient in Microsoft Office.
• Valid Driver’s License required.

Responsibilities

• Serve and educate customers on the product portfolio.
• Handle cash transactions and maintain cash drawer accuracy.
• Comply with federal and state regulations.

Skills

Customer Service

Active Listening

Communication

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

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General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory compliance.

Job Description

General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory compliance.

Duties

Essential Duties:

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensuring the customer feels supported and valued.
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins, including managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pickups.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Other duties as assigned.

Minimum Education And Experience Required

• High school diploma, GED, or equivalent experience
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred
• Strong customer service, active listening, and verbal and written communication skills
• Proficient in Microsoft Office programs
• Ability to multitask, prioritize, and work independently
• Must have own reliable transportation in compliance with company policy, maintaining a valid Driver’s License and Automobile Insurance while employed
• Ability and willingness to embrace our core values of being accountable, inclusive, transparent, and focused

Physical Demands

• Call center/retail/office environment
• Extensive cash handling
• Extended phone usage
• Long periods of standing
• Extended viewing of computer screens and typing
• Must be able to lift up to 50lbs, with or without reasonable accommodations

Travel / Attendance

• Must be able to travel to all stores within the district using personal vehicle
• May be asked to travel to neighboring districts
• Overnight travel may be required
• Must work scheduled shifts

Why Choose CNG Holdings, Inc.

CNG Holdings Inc., headquartered in Cincinnati, Ohio, is a leader in the financial services industry. We provide a range of financial products designed to improve our customers’ financial situations, building long-term relationships based on trust and value.

Our mission is to help and educate our customers, making a positive difference in their lives and communities.

Our vision is to deliver innovative financial solutions that meet our customers’ unique needs, helping them build a better future.

We are committed to diversity and inclusion, proudly being an Equal Opportunity/Affirmative Action employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, marital status, veteran status, or any other protected class.

This posting describes the general nature of work and is not a comprehensive list of responsibilities, duties, or skills required.