Assistant Store Manager - Boynton Beach

Goodwill Industries of the Palm Beaches & Treasure Coast; Boynton Beach (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401K Retirement Plan with an Employer Match

Paid Time Off

Training and Development Opportunities

Education Assistance and Incentives

Job summary

A community service organization in Boynton Beach is looking for an Assistant Team Leader to oversee operations at a Goodwill Giving Center. The role focuses on leading a team, ensuring safety while delivering excellent customer service. Candidates should have experience in retail management and strong leadership skills. This position offers medical, dental, and vision insurance, a 401K with employer match, and additional benefits.

Qualifications

• Experienced in managing daily operations in a retail or customer service environment.
• Proficient in hiring and training team members.
• Strong communication skills to foster a safe and positive work environment.

Responsibilities

• Lead daily operations of the Goodwill Giving Center.
• Ensure safety, efficiency, and excellent customer service.
• Manage labor schedules and payroll in accordance with policy.

Skills

Leadership

Customer Service

Team Development

Job description

Under the supervision of the assigned TLC, the AssistantTeam Leader (ATL) is responsible for the overall operation, leadership, and performance of a Goodwill Giving Center (GGC). This role leads with purpose—ensuring a safe, positive environment while delivering world-class customer service and strong operational results.

What You’ll Do

• Lead daily operations of the GGC, ensuring safety, efficiency, and excellent customer service
• Foster open, honest communication that promotes a safe environment for team members, donors, and customers
• Hire, train, develop, supervise, and evaluate team members in alignment with Goodwill policies
• Coach and develop Assistant Team Leaders (ATLs) to prepare them for future leadership roles
• Operate within budgeted expense-to-revenue ratios while maximizing donor value
• Ensure proper stewardship of all donations through compliant handling and processing
• Manage labor schedules and payroll in accordance with policy
• Oversee image standards, maintenance, loss prevention, safety, and security of the GGC
• Maintain compliance with Goodwill policies and CARF accreditation standards
• Monitor product trends and pricing through competitive market analysis
• Complete required operational reporting, including:
• Cash handling and petty cash
• Incident and accident reports
• Safety inspections
• Purchase and supply orders
• Scheduling, payroll approvals, and operational reports
• Participate in training, meetings, and other duties as assigned by Operations Leadership

What You Get

• Medical, Dental, & Vision Insurance
• Employer Paid Life Insurance
• 401K Retirement Plan with an Employer Match
• Paid Time Off
• 25% Store Discount
• Teladoc copays covered by Goodwill
• Access to a Life Coach
• Training and Development Opportunities
• Education Assistance and Incentives
• Comprehensive Wellness Program with Incentives