Assistant Store Manager (ASM)

Goodwill San Francisco Bay; Pleasant Hill (CA); On-site; USD 69,000; Full time

Job summary

A leading company in the retail sector is seeking an Assistant Store Manager to oversee daily operations at their Pleasant Hill location. The role includes managing staff, ensuring excellent customer service, and achieving sales targets. The ideal candidate will have retail management experience and a strong focus on team development. This full-time position offers competitive benefits, including insurance and a retirement fund.

Benefits

Insurance benefits

Retirement Fund

Training and development

Other benefits

Qualifications

• One-year retail management experience.
• One-year customer service experience.

Responsibilities

• Develops and executes retail operations plan.
• Monitors product levels to achieve sales targets.
• Leads day-to-day sales floor operations.

Skills

Leadership

Customer Service

Financial Management

Inventory Control

Problem Solving

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

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Description

Leads the daily operations of the sales floor at a Retail Store location for Goodwill of the San Francisco Bay to help fund the Goodwill mission of ending unemployment. Assists with leading production room as appropriate. Key responsibilities include people leadership, store operations, customer service, financial management, inventory control, donation processing, and training and development of store Team Members.

Job Type

Full-time

Description

Leads the daily operations of the sales floor at a Retail Store location for Goodwill of the San Francisco Bay to help fund the Goodwill mission of ending unemployment. Assists with leading production room as appropriate. Key responsibilities include people leadership, store operations, customer service, financial management, inventory control, donation processing, and training and development of store Team Members.

Essential Duties and Responsibilities:

• Develops and executes retail operations plan to achieve goals for operating income, revenue, and production.
• Monitors product levels daily to achieve sales targets.
• Ensures payroll and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service.
• Works to de-escalate customer situations and find solutions.
• Maintains store cleanliness and brand reflection.
• Partners with community organizations to promote Goodwill's mission.
• Acts as a Goodwill ambassador to the community.
• Leads day-to-day sales floor operations.
• Ensures proper training and performance of staff.
• Acts as a key holder, closing shift manager, and backup to the Store Manager.
• Processes complex sales transactions.
• Ensures staff operate per company standards.
• Travel to other locations as needed for support and training.
• Collaborates with support areas to meet business goals and ensure compliance.
• Maintains consistent attendance.
• Builds and manages a high-performing team.
• Responsible for performance management, staffing, and development.
• Supports company culture change initiatives.
• Performs other duties as assigned.

Key Competencies/Enabling Attributes:

• Leading Your People
• Acquiring and Retaining Top Talent
• Fostering Trust
• Building Partnerships
• Leading Performance
• Managing Results
• Making Sound Decisions
• Surpassing Customer Expectations
• Leading the Business
• Applying Business and Financial Reasoning
• Acting Strategically
• Embracing Change and Innovation

Requirements

Minimum Qualifications:

• High School Diploma, GED, or equivalent.
• One-year retail management experience.
• One-year customer service experience.
• Proficient in Microsoft Office Suite.
• Ability to pass background and drug screening.
• English proficiency.

Physical Requirements:

• Frequent lifting/carrying up to 20 lbs.
• Occasional lifting up to 50 lbs.
• Ability to stand, walk, sit, and perform physical activities regularly.

Reasonable Accommodation:

Accommodations may be made for qualified individuals with disabilities to perform essential duties.

What We Offer (FT):

• $68,640.00 annually
• Insurance benefits
• Retirement Fund
• Training and development
• Other benefits