Assistant Store Manager (ASM)

Goodwill San Francisco Bay; Hayward (CA); On-site; USD 69,000; Full time

Job summary

A leading company in the retail sector is seeking an Assistant Store Manager to oversee daily operations at their Hayward location. The role involves leadership, customer service, financial management, and team development to support the mission of ending unemployment. Candidates should have retail management experience and a focus on customer satisfaction, with a salary of $68,640 annually and benefits including medical insurance and professional development.

Benefits

Medical, Dental & Vision Insurance

Retirement Fund

Professional Development Training

Other benefits

Qualifications

• One-year retail management experience required.
• One-year customer service experience required.
• Ability to pass background and drug screening.

Responsibilities

• Leads daily operations of the sales floor.
• Develops and executes retail operations plan.
• Ensures payroll and operating costs are managed to budget.

Skills

Leadership

Customer satisfaction focus

Effective decision-making

Business and financial acumen

Education

High School Diploma, GED, or equivalent work experience

Tools

Microsoft Office Suite

Job description

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Description

Exemption Status: Exempt
Position Type: Full time
Travel Requirements: May travel to different sites as needed
Job Shift: Varies

Leads the daily operations of the sales floor at a Retail Store location for Goodwill of the San Francisco Bay to help fund the Goodwill mission of ending unemployment. Assists with leading production room as appropriate. Key responsibilities include people leadership, store operations, customer service, financial management, inventory control, donation processing, and training and development of store Team Members.

Essential Duties and Responsibilities:

1. Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
2. Monitors product levels daily to achieve sales targets.
3. Ensures payroll and operating costs are managed to budget.
4. Ensures Team Members deliver excellent customer service.
5. Works to de-escalate customer situations and find appropriate solutions.
6. Maintains store cleanliness and brand presentation.
7. Partners with community organizations to promote Goodwill's mission.
8. Acts as a Goodwill ambassador to the community.
9. Leads day-to-day sales floor operations.
10. Ensures staff are well-trained and fulfill their duties.
11. Acts as a key holder, closing shift manager, and backup to the Store Manager.
12. Processes complex sales transactions.
13. Ensures store operations comply with standards and procedures.
14. Travel to other locations as needed for support and training.
15. Partners with support areas to meet business goals and ensure compliance.
16. Maintains consistent in-person attendance.
17. Builds and manages a high-performing team.
18. Responsible for performance management, staffing, and development of Team Members.
19. Supports company culture change and change management processes.
20. Performs other related duties as assigned.

Key Competencies/Enabling Attributes:

• Leadership and inspiration
• Talent acquisition and retention
• Building trust and respect
• Developing strategic partnerships
• Delivering high performance results
• Effective decision-making
• Customer satisfaction focus
• Business and financial acumen
• Strategic thinking and innovation

Requirements

Minimum Qualifications:

• High School Diploma, GED, or equivalent work experience
• One-year retail management experience
• One-year customer service experience
• Proficient in Microsoft Office Suite
• Ability to pass background and drug screening
• Proficient in English

Physical Requirements:

• Frequently lift/carry/push/pull 20 lbs.
• Occasionally lift/carry/push/pull up to 50 lbs.
• Ability to stand, walk, sit, reach, climb, crawl, squat, kneel, and bend regularly.

Reasonable Accommodation: Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform essential duties.

What We Offer:

• $68,640.00 annually
• Medical, Dental & Vision Insurance
• Retirement Fund
• Professional Development Training
• Other benefits