Assistant Store Manager (ASM)

Goodwill San Francisco Bay; Fairfield (CA); On-site; USD 69,000; Full time

Job summary

A leading company is seeking an Assistant Store Manager to oversee daily operations at their retail store. This full-time role involves leadership, customer service, and financial management. The ideal candidate will have retail management experience and a high school diploma. Benefits include health insurance and retirement plans.

Benefits

Health insurance

Retirement

Training

Wellness programs

Qualifications

• At least 1 year of retail management experience.
• Proficient in English reading and speaking.

Responsibilities

• Develop and execute retail plans to meet sales and operational goals.
• Lead daily store operations and ensure staff are well-trained.
• Control payroll and operating costs within budget.

Skills

Customer service

Leadership

Communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Join to apply for the Assistant Store Manager (ASM) role at Goodwill San Francisco Bay

This position leads the daily operations of the sales floor at a Goodwill retail store, supporting the mission to end unemployment. Responsibilities include people leadership, store operations, customer service, financial management, inventory control, donation processing, and staff training and development.

Key Responsibilities:

• Develop and execute retail plans to meet sales and operational goals.
• Monitor product levels and manage store inventory.
• Control payroll and operating costs within budget.
• Ensure excellent customer service and de-escalate customer issues.
• Maintain store cleanliness and brand standards.
• Partner with community organizations and serve as a Goodwill ambassador.
• Lead daily store operations and ensure staff are well-trained.
• Handle complex sales transactions and manage store security as a key holder.
• Travel between store locations as needed for support and training.
• Collaborate with support departments to ensure compliance and achieve business goals.
• Manage team performance, staffing, and development.
• Contribute to company culture and change management initiatives.

Qualifications:

• High School Diploma, GED, or equivalent experience.
• At least 1 year of retail management experience.
• Customer service experience.
• Proficiency in Microsoft Office.
• Ability to pass background and drug screenings.
• Proficient in English reading and speaking.

Physical Requirements:

• Lift and carry up to 20 lbs frequently, and up to 50 lbs occasionally.
• Stand, walk, sit, reach, climb, and bend regularly.

Additional Information:

Salary: $68,640 annually

Benefits include health insurance, retirement, training, and wellness programs.

This role is full-time, exempt, with travel to various store locations as needed.