Assistant Store Manager - Arvada

Habitat For Humanity International; Denver (CO); On-site; USD 49,000 - 59,000; Full time

Job summary

A leading nonprofit organization is seeking a ReStore Assistant Store Manager to drive operational success and enhance employee experience in Denver. This role includes overseeing daily activities, managing customer relations, and leading a diverse team. Candidates should have strong leadership skills, retail experience, and a commitment to Habitat's mission.

Benefits

Health insurance

401k

Paid time off

Disability insurance

Volunteer time off

Qualifications

• 5+ years of retail or customer-facing experience required.
• Strong belief in Habitat’s mission.
• Experience working with diverse backgrounds preferred.

Responsibilities

• Oversees administrative and operational functions of the ReStore.
• Coaches and develops Retail Sales Associates and volunteers.
• Leads customer service interactions to ensure satisfaction.

Skills

Customer relations

Leadership

Organizational skills

Communication

Adaptability

Bilingual (English/Spanish)

Tools

Microsoft Office

MS Teams

SharePoint

POS systems

Thrift Cart

Job description

The ReStore Assistant Store Manager (ASM) plays an integral role in ensuring the success of both the administrative and operational functions of the ReStore. Providing daily feedback, coaching, and direction to Retail Sales Associates (RSAs) and volunteers is key to the ASM’s success. With direction from the Store Manager, the ASM’s role includes routine functions necessary on a daily, weekly, and monthly basis to sustain and advance store operations. All ASMs are expected to drive and are responsible for the employee experience, business results, and customer engagement and service. Working ethically and modeling Habitat for Humanity of Metro Denver Core Values, the ASM develops strategies and objectives while leading a team of RSAs and volunteers to execute these strategies and objectives.

RESPONSIBILITIES

ReStore Operations

• Perform administrative or operational functions as directed by or in the absence of the ReStore Manager.
• Partner with the ReStore Manager to enhance employee experience, business results, and customer engagement.
• Open and close the ReStore as needed.
• Operate and troubleshoot point of sale systems; ensure proper handling of all transactions and banking procedures.
• Lead customer service interactions to ensure customer satisfaction and address concerns promptly.
• Coordinate with the Volunteer Program Manager and Store Manager on volunteer scheduling and training.
• Follow SOPs outlined in the HFHMD ReStores’ Operations Manual to ensure compliance and consistency.
• Participate in leadership development opportunities.
• Manage policy deployment related to customer service, operations, employee relations, safety, merchandising, donations, and volunteer management.
• Assist with special projects aligned with our mission and values.

Staff Support

• Work with Store Manager and HR to recruit and hire qualified staff.
• Observe, evaluate, coach, train, and develop RSAs.
• Communicate mission, values, and expectations clearly.
• Provide ongoing feedback, coaching, and recognition.
• Document performance reviews and support team metrics on safety, productivity, and retention.

KNOWLEDGE, SKILLS, ABILITIES

• Strong belief in Habitat’s mission and ability to engage others.
• Experience working with diverse backgrounds preferred.
• Excellent customer relations and management skills.
• Self-motivated and independent worker.
• Positive leadership style and ability to motivate diverse teams.
• Excellent organizational and communication skills.
• Continuous learner with adaptability to change.
• Knowledge of employee relations policies and computer systems.
• Bilingual in English and Spanish preferred.

EXPERIENCE

• 5+ years retail or customer-facing experience.
• Knowledge in retail sales, marketing, thrift, merchandising, or staff management preferred.
• Proficiency in Microsoft Office, MS Teams, SharePoint, and POS systems.
• Experience with Thrift Cart is a plus.

WORK ENVIRONMENT AND CONDITIONS

• Ability to traverse a retail store and lift/carry 50 lbs. frequently.
• Use of ladders and operating a forklift with training and certification.
• Availability to work weekends, evenings, overtime, and holidays.
• Work primarily in a retail environment with some office time.
• Valid driver’s license and ability to be insured; driving required.

The starting salary range is $49,500 - $58,686 annually, with compensation depending on experience and internal equity. Benefits include health insurance, 401k, paid time off, disability insurance, and volunteer time off. Apply via this link or visit our Careers Page.

Habitat for Humanity is an equal opportunity employer committed to diversity, equity, and inclusion. All staff must pass background checks and adhere to safeguarding policies.