Assistant Store Manager - Arvada

Habitat for Humanity International; Denver (CO); On-site; USD 49,000 - 59,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to oversee vital operations in their ReStore. This role is essential for enhancing employee experience, driving business results, and ensuring customer satisfaction. The ideal candidate will possess strong leadership and organizational skills, with a passion for community service. You will engage with a diverse team, manage daily operations, and contribute to special projects aligned with the organization's mission. If you thrive in a dynamic retail environment and are committed to making a difference, this opportunity is perfect for you.

Benefits

Health Insurance

401k

Paid Time Off

Disability Insurance

Paid Volunteer Time

Qualifications

• Strong belief in Habitat’s mission and ability to engage others.
• Experience working with diverse backgrounds is preferred.

Responsibilities

• Manage administrative and operational functions of the ReStore.
• Lead customer service interactions to ensure satisfaction.
• Coordinate with Volunteer Program Managers to train volunteers.

Skills

Customer Relations

Leadership

Organizational Skills

Communication Skills

Adaptability

Bilingual (English-Spanish)

Education

High School Diploma

5+ years in Retail or Customer-Facing Roles

Tools

Microsoft Office

POS Systems

MS Teams

SharePoint

Job description

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The ReStore Assistant Store Manager (ASM) plays a vital role in managing both administrative and operational functions of the ReStore. The ASM provides daily feedback, coaching, and direction to Retail Sales Associates (RSAs) and volunteers. Working under the Store Manager's guidance, the ASM handles routine tasks necessary to sustain and improve store operations. All ASMs are responsible for employee experience, business results, and customer engagement, modeling Habitat for Humanity of Metro Denver Core Values. They develop strategies and lead a team of RSAs and volunteers to execute these strategies.

The following are essential functions for the job but are not exhaustive. Reasonable accommodations may be made for individuals with disabilities.

Responsibilities

1. ReStore Operations
2. Perform administrative or operational tasks as directed by or in the absence of the ReStore Manager.
3. Partner with the ReStore Manager to enhance employee experience, business results, and customer service.
4. Open and close the ReStore as needed.
5. Operate and troubleshoot the point of sale system; handle cash deposits, checks, credit card transactions, and reconcile bank procedures.
6. Lead customer service interactions to ensure customer satisfaction and address concerns promptly.
7. Coordinate with Volunteer Program Managers to schedule and train volunteers and recognize Core Volunteers.
8. Follow the HFHMD Operations Manual and SOPs, ensuring compliance across staff and volunteers.
9. Engage in leadership development opportunities.
10. Manage policies related to customer service, operations, employee relations, safety, merchandising, donations, and volunteer management.
11. Assist with special projects aligned with the organization's mission and values.

Staff Support

1. Collaborate with Store Manager and HR to recruit and hire staff.
2. Observe, evaluate, coach, and develop RSAs.
3. Provide ongoing feedback, coaching, and recognition; document performance reviews.
4. Maintain team metrics on safety, productivity, and retention.

Knowledge, Skills, and Abilities

• Strong belief in Habitat’s mission and ability to engage others.
• Experience working with diverse backgrounds is preferred.
• Excellent customer relations and management skills.
• Self-motivated and independent worker.
• Positive leadership and motivation skills.
• Superior organizational and time-management skills.
• Effective communication skills.
• Continuous learning mindset.
• Adaptability to changing priorities.
• Knowledge of employee relations policies.
• Computer proficiency, including Microsoft Office, MS Teams, SharePoint, and POS systems.
• Bilingual English-Spanish is highly preferred.

Experience

• Minimum 5+ years in retail or customer-facing roles.
• Experience in sales, marketing, thrift, merchandising, or staff management is preferred.
• Proficiency with relevant computer systems and software.

Work Environment & Physical Requirements

• Ability to traverse a retail store, lift/carry at least 50 lbs., and perform physical activities.
• Use of ladders and operation of forklifts (training provided).
• Availability for travel, weekends, evenings, holidays.
• Work primarily in a retail environment, with some desk work.
• Valid driver’s license and ability to pass MVR check required.

The starting salary range is $49,500 - $58,686 annually, depending on qualifications. Benefits include health insurance, 401k, paid time off, disability, and paid volunteer time.

Please apply by copying and pasting the following link in your browser: [Insert application link].

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Non-profit Organizations and Construction