Assistant Store Manager (40) Woodruff Road

TD; Greenville (SC); On-site; USD 100,000 - 125,000; Full time

Job summary

TD is seeking an Assistant Store Manager for its Greenville location. This role involves leading a team to enhance customer relationships and achieve performance goals while ensuring operational compliance. Candidates should have strong leadership and customer service skills, with a focus on financial products and services.

Qualifications

• 2+ years of customer service or sales experience required.
• Leadership experience preferred.
• Active registration with NMLS required.

Responsibilities

• Lead a team to achieve customer and store performance goals.
• Oversee complex sales activities and ensure compliance.
• Deliver comprehensive advice and financial management tools.

Skills

Communication

Sales Management

Customer Service

Leadership

Financial Knowledge

Education

Undergraduate degree or equivalent experience

Tools

Microsoft Office

Job description

Assistant Store Manager (40) Woodruff Road

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Job Details

Location: Greenville, South Carolina, USA

Hours: 40 hours/week

Pay Range: $28.25 - $42.50 USD per hour

TD is committed to fair and equitable compensation, offering growth opportunities and skill development. Actual pay may vary based on skills, experience, location, and organizational needs. Candidates are encouraged to discuss compensation openly with recruiters.

Job Description

The Assistant Store Manager is an experienced leader responsible for managing daily service, sales, and operational objectives in a store. The role involves leading a team to enhance customer relationships through TD’s model of convenience, personalized advice, and connected experiences. The role requires minimal supervision and decision-making on the teller line or platform.

Responsibilities

1. Lead a team to achieve customer and store performance goals, ensuring exceptional customer and colleague experiences.
2. Provide daily leadership and work direction, ensuring effective delivery of services and compliance with regulations.
3. Oversee complex sales activities involving multiple systems and partners.
4. Apply financial knowledge and product expertise to deliver end-to-end advice, build trust, and support customer financial empowerment.
5. Drive and reinforce advice capabilities through coaching, observations, and communication.
6. Maintain knowledge of local market trends to support advice and recommendations.
7. Handle high-risk issues appropriately and efficiently.
8. Coach the team on advice strategies and product knowledge.
9. Set work directions and role ownership for advice delivery and performance objectives.
10. Deliver comprehensive advice and financial management tools to customers.
11. Identify opportunities for business growth through advice and referrals.
12. Participate in community events to promote the TD brand.

Qualifications

• Undergraduate degree or equivalent experience
• 2+ years of customer service or sales experience
• Leadership experience preferred
• Excellent communication skills
• Sales and operational management skills
• Proficiency in Microsoft Office
• Knowledge of banking products/services preferred
• Notary license (preferred)
• Active registration with NMLS required

Customer and Shareholder Accountabilities

• Provide warm, engaging customer interactions and proactive advice.
• Support business growth through customer acquisition and retention.
• Ensure operational compliance and risk management.

Physical & Travel Requirements

Frequent sitting, standing, walking; occasional travel; sedentary work; lifting under 25 lbs.

About TD

TD is a leading global financial institution, committed to enriching lives through customer experience, innovation, and community engagement. We support your growth through training, development, and inclusive culture.