Assistant Store Manager 2560 Grand Forks, ND

Sally Beauty; Grand Forks (ND); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading beauty retailer in Grand Forks is seeking an Assistant Store Manager to lead store operations, enhance customer experiences, and develop store associates. The ideal candidate will have significant retail and management experience, excellent communication skills, and a strong focus on achieving business objectives. This full-time position offers an engaging work environment where you can contribute to team success and drive sales performance.

Qualifications

• Minimum 3+ years retail sales/customer service experience preferred.
• At least 1+ year(s) prior management experience preferred.
• Scheduling availability to meet the needs of the business.

Responsibilities

• Oversee store operations and ensure optimal customer experiences.
• Engage, train, and develop store associates to achieve results.
• Support business strategies and perform inventory management.

Skills

Retail sales experience

Customer service skills

Team leadership

Effective communication

Education

High School Diploma or equivalent

Job description

Assistant Store Manager – 2560 Grand Forks, ND

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Essential Function

Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. They develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers support the Store Manager in all areas outlined below and are responsible for all primary duties when the Store Manager is absent.

Job Description

Sally Beauty – Assistant Manager

Primary Duties

• 30% Brand: Provides supervision and supports the direction & planning of associates’ daily goals and activities to deliver an exceptional client experience that maximizes sales/KPIs and drives customer loyalty. Emphasis is placed on both the in‑store selling model and omni‑channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns, and analyzes store trends to anticipate customer demands.
• 30% People: Engages, trains and develops teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build a strong network of external candidates. Identifies strengths and development opportunities for each associate, coaching or counseling as needed. Holds the team accountable to company policies and expectations, maintains positive associate relations, maintains consistent and timely communication with AM/DM, and fosters an environment of diversity, inclusion and belonging.
• 30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Supports digital strategies such as omni‑channel fulfillment (SFS/SDD/BOPIS). Manages inventory through ordering and shipment processing, payroll hours, and schedules. Ensures correct performance of all opening and closing procedures and follows through with company directives, assignments and projects.
• 10% Safety/Loss Prevention: Ensures the store environment is safe at all times, follows and enforces all policies and procedures, protects company assets by maintaining proper inventory and cash control, analyzes reporting tools and technology, and ensures compliance with all HAZMAT training and execution.

Knowledge, Skills & Abilities and Requirements

• High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Effective communication with team and management
• Scheduling availability to meet the needs of the business
• Cosmetology license desirable but not required

Competencies

• Passionate Learner: Desire to grow and learn.
• Flexible & Agile Adapter: Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations.
• Talent Builder: Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success.
• Effective Communicator: Expresses information candidly and straightforwardly, creating an engaging and inviting, open environment.
• Team Builder: Develops strong partnerships and engages with all associates, at all levels, and across different functions/segments within the company, understanding the importance of inclusion.
• Customer Focused Partner: Understands and works to meet the needs of external and internal customers.
• Results Driver: Drives and delivers plans, holds self and team accountable to a high standard to deliver objectives, leads and motivates team and demonstrates grit.
• Strategic Thinker: Demonstrates vision and broad perspective to drive business performance.
• Big Picture Thinker: Executes and adapts plans, follows through on commitments and keeps up with the pace of the business. Not afraid to innovate.
• Problem Solver & Decision Maker: Analyzes information and objectively evaluates alternatives to make sound decisions.

Controls and Discretion

• Task Level: High
• Departmental/Division Level: High
• Project Level: High
• Consultative Level: High
• Discretion: Strict adherence to guidelines; interprets and adapts guidelines; develops and implements guidelines.

Working Conditions / Physical Requirements

The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may involve specific, but common, physical characteristics and abilities such as above‑average agility and dexterity. May be required to work in other stores from time to time. The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals. The work area is adequately lighted, heated, and ventilated.

Additional Information

Senior Level: Mid‑Senior level

Employment Type: Full‑time

Job Function: Sales and Business Development; Industry: Retail

Equal Employment Opportunity

We believe that opportunity for success is defined by respect, independence, thought, creativity, and execution. The organization is an equal opportunity employer respecting differences in years, gender, backgrounds and experiences.